Error message with new host

[janio.gutierrez]

Hello,

We recently set up a new host. The host is on a remote site and we are constantly receiving error messages:
- CRITICAL - 10.3.1.4: rta nan, lost 100%
- CRITICAL - Socket timeout after 10 seconds

We made some search and we apply this solution http://geekpeek.net/socket-timeout-afte ... ds-nagios/

Unfortunately the issue still here. We try to contact Nagios but we don't receive a call back.

Do you have an idea about this issue ?

Thanks

[tmcdonald]

Can you provide a bit more information?

• What type of check is this?
• Can you post the service definition?
• What OS and version is the remote system?

Also please note that unless you have an active paid phone support plan, you will not likely receive a call back.

[hsmith]

Hello,

We recently set up a new host. The host is on a remote site and we are constantly receiving error messages:
- CRITICAL - 10.3.1.4: rta nan, lost 100%
- CRITICAL - Socket timeout after 10 seconds

We made some search and we apply this solution http://geekpeek.net/socket-timeout-afte ... ds-nagios/

Unfortunately the issue still here. We try to contact Nagios but we don't receive a call back.

Do you have an idea about this issue ?

Thanks

I'd like to add that phone support is not a free service we provide. The general support forums are free, and we monitor them pretty extensively. If you're interested in purchasing phone support, you can contact [email protected].

[janio.gutierrez]

The server is a Windows Server 2008 R2 (Files server)

[hsmith]

Can you provide a bit more information?

• What type of check is this?
• Can you post the service definition?

Can you please address these two points as well? This is information that will help us figure out whats going on. In addition to what @tmcdonald asked for, can you post the result of a ping test to the host from the nagios server?

[janio.gutierrez]

Sorry guys i am not very familiar with Nagios.

Can you explain what do you mean by : What type of check is this? and Can you post the service definition?

[jdalrymple]

The reason for this is likely that your windows 2008 host isn't accepting ICMP echoreply.

Run this from an elevated command line on your Windows box.:

Code: Select all

netsh advfirewall firewall add rule name="ICMP Allow incoming V4 echo request" protocol=icmpv4:8,any dir=in action=allow

[janio.gutierrez]

@jdalrymple

I run the comand and the issue still here.

[Box293]

What happens when you temporarily disable the firewall on the server, does it work?

[janio.gutierrez]

What happens when you temporarily disable the firewall on the server, does it work?

@Box293

The firewall is already disable on this server.
He is the only remote server we monitor (and only one having this issue)