Your session has timed out.

[ranjitw]

Hi ,

When I open the service details tab in nagios xi I am getting session time out error.

When I try accessing the link - http://x.x.x.x/nagiosxi/includes/compon ... w=services getting the error.

Can you please help in resolving this issue.

Regards,
Ranjit

[tmcdonald]

Could you please provide a bit more information?

• What XI version is this?
• What OS and version is it installed on?
• Does this happen on any other pages?

[ranjitw]

What XI version is this?
Nagios XI 2014R2.6

What OS and version is it installed on?
Linux 2.6.32-431.29.2.el6.x86_64 #1 SMP Sun Jul 27 15:55:46 EDT 2014 x86_64 x86_64 x86_64 GNU/Linux

Does this happen on any other pages?

This is happening with only this page. I am observing this after restoring the backup using below command

./restore_xi.sh /store/backups/nagiosxi/nagiosxi.1441490404.tar.gz

Attached is the output file while performing restore.

[tmcdonald]

It might be a somewhat heavy-handed approach, but would a server reboot be an option? This could address several of the issues you have posted in other threads.

[ranjitw]

Hi tmcdonald,

I have done reboot of the machine but the problem still exists.

Regards,
Ranjit

[lmiltchev]

Can you PM me (or any other tech on the Nagios Support team) the profile.zip file?

Admin->System Profile->Download Profile

[ranjitw]

Hi lmiltchev ,

I have sent a PM to you the profile.zip file. Please review and provide your comments.

Regards,
Ranjit

[tgriep]

Thanks for the Profile.
Couple of things. It looks like cron isn't running so can you start it by running the following?

Code: Select all

service crond start

Also, it looks like the system isn't processing the performance data, can you run the following and post the output?

Code: Select all

tail -50 /usr/local/nagios/var/perfdata.log
tail /usr/local/nagiosxi/var/cmdsubsys.log

Now, lets restart some processes to see if the performance data starts to process.

Code: Select all

service npcd stop
service nagios stop
killall -9 nagios
service npcd start
service nagios start

Wait an hour or so for the performance data to get processed and try to apply the config.

[ranjitw]

Hi tgriep,

Thanks for your inputs.

1) I have started the cron.
2) perfdata.log is not present in the directory -- How to enable this ?
3) Attached the output of cmdsubsys.log


I am able to see the service details tab content now . I have also updated the sudoers file with below entries .


# NEEDED TO ALLOW NAGIOS TO CHECK SERVICE STATUS
Defaults:nagios !requiretty
Defaults:apache !requiretty
nagios ALL=NOPASSWD: /usr/local/nagios/libexec/check_init_service
nagios ALL=NOPASSWD: /usr/local/nagios/libexec/check_linux_stats.pl

# ASTERISK-SPECIFIC CHECKS
# NOTE: You can uncomment the following line if you are monitoring Asterisk locally
#nagios ALL=NOPASSWD: /usr/local/nagios/libexec/check_asterisk_sip_peers.sh, /usr/local/nagios/libexec/nagisk.pl, /usr/sbin/asterisk

User_Alias NAGIOSXI=nagios
User_Alias NAGIOSXIWEB=apache
NAGIOSXI ALL = NOPASSWD:/etc/init.d/nagios start
NAGIOSXI ALL = NOPASSWD:/etc/init.d/nagios stop
NAGIOSXI ALL = NOPASSWD:/etc/init.d/nagios restart
NAGIOSXI ALL = NOPASSWD:/etc/init.d/nagios reload
NAGIOSXI ALL = NOPASSWD:/etc/init.d/nagios status
NAGIOSXI ALL = NOPASSWD:/etc/init.d/nagios checkconfig
NAGIOSXI ALL = NOPASSWD:/etc/init.d/ndo2db start
NAGIOSXI ALL = NOPASSWD:/etc/init.d/ndo2db stop
NAGIOSXI ALL = NOPASSWD:/etc/init.d/ndo2db restart
NAGIOSXI ALL = NOPASSWD:/etc/init.d/ndo2db reload
NAGIOSXI ALL = NOPASSWD:/etc/init.d/ndo2db status
NAGIOSXI ALL = NOPASSWD:/etc/init.d/npcd start
NAGIOSXI ALL = NOPASSWD:/etc/init.d/npcd stop
NAGIOSXI ALL = NOPASSWD:/etc/init.d/npcd restart
NAGIOSXI ALL = NOPASSWD:/etc/init.d/npcd reload
NAGIOSXI ALL = NOPASSWD:/etc/init.d/npcd status
NAGIOSXI ALL = NOPASSWD:/usr/bin/php /usr/local/nagiosxi/html/includes/components/autodiscovery/scripts/autodiscover_new.php *
NAGIOSXI ALL = NOPASSWD:/usr/local/nagiosxi/scripts/upgrade_to_latest.sh
NAGIOSXI ALL = NOPASSWD:/usr/local/nagiosxi/scripts/change_timezone.sh
NAGIOSXI ALL = NOPASSWD:/usr/local/nagiosxi/scripts/manage_services.sh *
NAGIOSXI ALL = NOPASSWD:/usr/local/nagiosxi/scripts/reset_config_perms.sh
NAGIOSXIWEB ALL = NOPASSWD:/usr/bin/tail -100 /var/log/messages
NAGIOSXIWEB ALL = NOPASSWD:/usr/bin/tail -100 /var/log/httpd/error_log
NAGIOSXIWEB ALL = NOPASSWD:/usr/bin/tail -100 /var/log/mysqld.log
NAGIOSXIWEB ALL = NOPASSWD:/usr/bin/php /usr/local/nagiosxi/html/includes/components/autodiscovery/scripts/autodiscover_new.php *
NAGIOSXIWEB ALL = NOPASSWD:/etc/init.d/snmptt restart
NAGIOSXIWEB ALL = NOPASSWD:/usr/local/nagiosxi/scripts/repair_databases.sh
NAGIOSXIWEB ALL = NOPASSWD:/usr/local/nagiosxi/scripts/manage_services.sh *

Regards,
Ranjit W

[tgriep]

That is good to hear. Can you run the following and post the output?

Code: Select all

grep perfdata /usr/local/nagios/etc/pnp/process_perfdata.cfg
ls -l /usr/local/nagios/var/