Notifications and state changes WARN and CRIT

[brdr]

Hello,

We have XI 2014R2.7.

We have defined a service to check memory.
When this service reaches WARN or CRITICAL it sends notification.
Notification interval is set to 480 mins.

In the example below, a new notification is sent each time a change occurs above the threshold.

Question: Is there a way only to send notification during HARD (from PROBLEM to OK, OK to PROBLEM) changes and not send in the example below, thereby reducing notification emails. I understand that users may want to know during notification interval period when it goes from WARN->CRIT->WARN.

Thanks

[Mon Sep 14 09:46:31 2015] SERVICE NOTIFICATION: it-windows;bed-950-41;Memory Usage;WARNING;xi_service_notification_handler;WARNING - [Triggered by _MemUsed%>85] - Physical Memory: Total: 18GB - Used: 17.044GB (95%) - Free: 978.215MB (5%)
[Mon Sep 14 09:51:31 2015] SERVICE NOTIFICATION: it-windows;bed-950-41;Memory Usage;CRITICAL;xi_service_notification_handler;CRITICAL - [Triggered by _MemUsed%>95] - Physical Memory: Total: 18GB - Used: 17.857GB (99%) - Free: 145.594MB (1%)
[Mon Sep 14 09:56:31 2015] SERVICE NOTIFICATION: it-windows;bed-950-41;Memory Usage;WARNING;xi_service_notification_handler;WARNING - [Triggered by _MemUsed%>85] - Physical Memory: Total: 18GB - Used: 16.107GB (89%) - Free: 1.892GB (11%)

define service {
host_name bed-950-41
service_description Memory Usage
check_period 24x7
check_command check_wmi_mode_only!checkmem -w 85 -c 95!!!!!!!
contact_groups sharepoint_cg,win_cg
notification_period workhours_ev
initial_state o
importance 0
check_interval 5.000000
retry_interval 10.000000
max_check_attempts 36
is_volatile 0
parallelize_check 1
active_checks_enabled 1
passive_checks_enabled 1
obsess 1
event_handler_enabled 1
low_flap_threshold 0.000000
high_flap_threshold 0.000000
flap_detection_enabled 1
flap_detection_options a
freshness_threshold 0
check_freshness 0
notification_options r,w,c,f
notifications_enabled 1
notification_interval 480.000000
first_notification_delay 0.000000
stalking_options n
process_perf_data 1
retain_status_information 1
retain_nonstatus_information 1
}

[lmiltchev]

You can disable "Warning" or "Critical" notifications for this particular service, depending on what you would like to be notified about. You can also, change your command from this:

Code: Select all

check_command check_wmi_mode_only!checkmem -w 85 -c 95

to this

Code: Select all

check_command check_wmi_mode_only!checkmem -w 85

or this:

Code: Select all

check_command check_wmi_mode_only!checkmem -c 95

This way, you will be notified ONLY about "Warning" or "Critical" states, but not both (PROBLEM to OK, OK to PROBLEM, where "PROBLEM" will be either "Warning" or "Critical", depending on your preference).

[brdr]

I see what your saying. Will pose the work around back to IT owners here. Thanks for response and please close.