Your request was not processed in a timely manner...

[goldmund84]

Hello, I have the following error:
Your request was not processed in a timely manner. It may still execute, as the server may be temporarily busy.

It occurs while making some actions through Nagios XI web-interface (like restart the "Monitoring Engine", or "Schedule forced immediate check").

It seems, that error started after forcing Nagios to use SSL (followed "Configuring SSL with Nagios XI" document).

This solution didn't help - https://support.nagios.com/forum/viewto ... 4&start=30. I think because I have updated version/

My system:
CentOS release 6.4
Nagios XI 2014R1.3

Thanks for any suggestions.

[lmiltchev]

Is opening an email support ticket an option for you? If it is, please send us the "profile.zip" to [email protected].

Type "Your request was not processed in a timely manner..." in the email's subject field, and place a URL link to this forum post in the email's body. Thanks!

Admin->System Profile->Download Profile

[goldmund84]

Unfortunately, the license is EXPIRED (ON 2014-08-26).
So, probably, I can't send e-mails to support.

[goldmund84]

By the way, when commenting this line in /etc/httpd/conf.d/nagiosxi.conf:
Redirect permanent / https://<my_hostname>/
everything is Ok - I receive "Command was processed successfully" (either connecting with HTTP or with HTTPS).

[lmiltchev]

Do you have "https" in the "Program RUL" under the "System Settings" and "Server protocol" = https under the "Global CCM Settings"? Run the following command and show the output:

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grep https /usr/local/nagiosxi/html/config.inc.php

Start a running tail on the apache error log:

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tail -f /var/log/httpd/error_log

then try restarting the monitoring engine from the web UI. Wait for a few seconds, stop the tail (Ctrl + c), copy/paste the output of the tail.

Are you using a proxy?

[goldmund84]

Hello,

"Global CCM Settings" - Server Protocol is HTTPS.
"Program URL" is also HTTPS.
I don't have PROXY.

But running the suggested command, I see FALSE in output:
# grep https /usr/local/nagiosxi/html/config.inc.php
// force http/https
$cfg['use_https']=false;


tail -f /var/log/httpd/error_log
NO OUTPUT while running "Monitoring Engine Restart". Also no output while running "Schedule a forced immediate check". In both cases I've got "Your request was not processed in a timely manner..."

[tgriep]

Take a look at this link for a fix you can try and see if it resolves your issue.
https://support.nagios.com/wiki/index.p ... ely_manner
Let us know if it works or not.

[goldmund84]

Hello
tried that, but it didn't help.

[tgriep]

Edit the following file

Code: Select all

/usr/local/nagiosxi/html/config.inc.php

Change this line from

Code: Select all

$cfg['use_https']=false; 

to

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$cfg['use_https']=true;

Save the file and restart nagios and apache by running

Code: Select all

service httpd restart
service nagios restart

See if that fixes the issue.

[goldmund84]

Done:
cat /usr/local/nagiosxi/html/config.inc.php | grep https
// force http/https
$cfg['use_https']=true;

But unfortunately with no result.