Upgrade Issue

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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mbowden
Posts: 93
Joined: Thu May 03, 2012 3:52 pm

Upgrade Issue

Post by mbowden »

I downloaded and installed the Nagios upgrade earlier today according to the "Nagios XI – How to Manually Update Nagios XI" earlier the upgrade seemed to finish correctly, nagios and httpd services are running and the logs (that I have found) look pretty clean. However when I go to
"https://<servername>/nagiosxi"

I get a login page however when I auth with either a good or bad password I get sent to a blank page with the following URL.

https://<servername>/nagiosxi/login.php

RHEL 5.11

Where do I start to troubleshoot this issue?
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lgroschen
Posts: 384
Joined: Wed Nov 27, 2013 1:17 pm

Re: Upgrade Issue

Post by lgroschen »

Can you post the install log that ran with the upgrade?

Should be in the directory where the nagiosxi tarball was unpacked.
/Luke
mbowden
Posts: 93
Joined: Thu May 03, 2012 3:52 pm

Re: Upgrade Issue

Post by mbowden »

Here is the Log
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lgroschen
Posts: 384
Joined: Wed Nov 27, 2013 1:17 pm

Re: Upgrade Issue

Post by lgroschen »

Do you remember the upgrade giving you a complete message like this after the upgrade finished:

===================
UPGRADE COMPLETED!
===================

I ask because it looks like either the install log became too long and didn't record the rest of the upgrade or the upgrade didn't complete.
/Luke
mbowden
Posts: 93
Joined: Thu May 03, 2012 3:52 pm

Re: Upgrade Issue

Post by mbowden »

make[1]: Leaving directory `/tmp/nagiosxi/subcomponents/extraplugins/check_mysql_health-2.1.8.2'
Extra Plugins upgraded OK
is the last entry in the log, I will snap back the config to a known good working point in time and re-attempt the upgrade
mbowden
Posts: 93
Joined: Thu May 03, 2012 3:52 pm

Re: Upgrade Issue

Post by mbowden »

I snapped the machine back to pre-upgrade and attempted the upgrade again and the upgrade has failed again. I have attached the new log.
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ssax
Dreams In Code
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Joined: Wed Feb 11, 2015 12:54 pm

Re: Upgrade Issue

Post by ssax »

Does it just hang at the command line at the end?

It looks like it's related to yum, please try running yum install manually and see if it's hanging.
mbowden
Posts: 93
Joined: Thu May 03, 2012 3:52 pm

Re: Upgrade Issue

Post by mbowden »

needed to add /sbin to path with the following command
export PATH="$PATH:/sbin"

Install seems to be running fine now.
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lgroschen
Posts: 384
Joined: Wed Nov 27, 2013 1:17 pm

Re: Upgrade Issue

Post by lgroschen »

Great, glad you got it working. Locking
/Luke
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