Not able to acknowledge service problem

[stonehill]

Hi,

i am now able to acknowledge the service problem the page i got shows Sorry, but you are not authorized to commit the specified command.

Read the section of the documentation that deals with authentication and authorization in the CGIs for more information.

cgi.cfg

# MODIFIED
default_statusmap_layout=6


# UNMODIFIED
action_url_target=_blank
authorized_for_all_host_commands=nagiosadmin,nagiosadmin
authorized_for_all_hosts=nagiosadmin,nagiosadmin,
authorized_for_all_service_commands=nagiosadmin,nagiosadmin
authorized_for_all_services=nagiosadmin,nagiosadmin,
authorized_for_configuration_information=nagiosadmin,nagiosadmin,
authorized_for_system_commands=nagiosadmin,nagiosadmin
authorized_for_system_information=nagiosadmin,nagiosadmin
default_statuswrl_layout=4
escape_html_tags=1
lock_author_names=1
main_config_file=/usr/local/nagios/etc/nagios.cfg
notes_url_target=_blank
physical_html_path=/usr/local/nagios/share
ping_syntax=/bin/ping -n -U -c 5 $HOSTADDRESS$
refresh_rate=90
show_context_help=0
url_html_path=/nagios
use_authentication=1
use_pending_states=1
use_ssl_authentication=0

prw-rw---- 1 nagios nagios 0 Sep 22 17:18 /usr/local/nagios/var/rw/nagios.cmd

It is displaying Nagios admin when i click acknowledge

tried resetting the permissions also.

Please advice anything.

[mguthrie]

What Linux distro and version of XI are you using?

Also, are you using our pre-installed VM or Manually installed version?

[stonehill]

Centos 5.5 64bit manually installed Nagios XI 2011R1.7

[nscott]

Stonehill,

You nagios.cmd should be owned by nagios.nagcmd

chown nagios.nagcmd /usr/local/nagios/var/rw/nagios.cmd

[stonehill]

Sorry still the same error after changing the permissions also

prw-rw---- 1 nagios nagios 0 Sep 27 08:08 nagios.cmd

tried restarting nagios and nagiosxi also.

[mguthrie]

Try our global permission fix and see if that resolves the issue:
http://library.nagios.com/library/produ ... -nagios-xi

There are a few users reporting this issue, but we haven't nailed down the source of it yet. Let us know if this takes care of it.

[stonehill]

The script did not solve the problem but stopped all my graphs. It changed the permission of /usr/local/nagios/perfdata and its respective directories to 666 although in script it is 755

[lmiltchev]

Try fixing your global permissions following the directions from out wiki page here:

http://support.nagios.com/wiki/index.ph ... ion_Issues

[stonehill]

Acknowledge service is working after restarting my nagios server again.

[nscott]

Thanks for the update and glad its working for you.