Yet another notification email problem

[gormank]

Hi,
I've read the relevant docs again and checked and rechecked for hours. Not sure what I keep missing.
I've created a new user, and a new notification template.
Test mails from Nagios work fine.
Email notifications for another user/contact work fine.
The contact is added to the host and service templates, and enabled notifications.
The user/contact is vzw.net.cdsp-sms.
I've attached all the .cfg files from .../etc

Can you point me in the right direction?

[tmcdonald]

Please post your /usr/local/nagios/var/objects.cache file as it has all of the same information as the configs but they are "compiled" down into single definitions so we can see the end results of all the templates.

[gormank]

Attached.
It might help if attachments didn't need particular extensions...

[tmcdonald]

Only seeing three contacts in the objects.cache: aivector, nagiosadmin, and xi_default_contact. It almost looks like Nagios did not restart. If you run service nagios restart from the command line, can you grep for "vzw.net.cdsp-sms" in objects.cache?

[gormank]

# service nagios restart
Running configuration check...
Stopping nagios:. done.
Starting nagios: done.
Stopping snmptt: [ OK ]
Starting snmptt: [ OK ]

# grep vzw /usr/local/nagios/var/objects.cache
#

The working contact isn't in there either. In fact, lots of stuff isn't in there. For example, I see 8 services. There are >100 services.

The timestamp on that file is from a few days after the system was created...

# ll /usr/local/nagios/var/objects.cache
-rw-r--r--. 1 nagios nagios 29398 Mar 6 2015 /usr/local/nagios/var/objects.cache

[tmcdonald]

Ahh, do you have a RAM disk in place? If so that file might be in your ramdisk (I don't know where that would be on your system).

[gormank]

That one's a bit bigger...
Before anyone asks, there's nothing for this user in the maillog other than the test mails sent by the system.
Sending mail from a service under the advanced tab also doesn't work.
I went through the FAQ w/o any change as well.

[Box293]

Test mails from Nagios work fine.
Email notifications for another user/contact work fine.

Am I right in assuming that vzw.net.cdsp-sms is an SMS contact?

Have you configured the User to allow SMS notifications?
Click the Users name in the top right corner
Under Notification Preferences there is Enable Notifications and enabling Mobile notifications.
Under Notification Methods there is a Mobile Text tab where you can enable notifications

When you go to a service that this contact should receive alerts for, if you send a custom notification from the Advanced tab does the contact receive it?

[gormank]

Emailing via the advanced tab didn't work.
The address is an email group.

We were working last night and started getting alerts via that address like mad.
My clocks are set to UTC and I had the timeperiods wrong.
I just changed them and reenabled. Give me few to see what it does...

[tgriep]

Thanks for reporting back here. Let us know how it goes for you.