Invalid credentials

[comfone]

Dear All
We are now using the AD Integration of Nagios Log Server.
But some user are getting the error "Invalid credential", even though we are sure they typed the correct password.
As mentioned, not all user have this problem.
Can you please help.
Thank you.

[jolson]

Do the users who cannot log in have any sort of special characters in their passwords? It's possible that a particular special character could mess with the login process.

What version of Nagios Log Server are you running?

[comfone]

We have the Nagios Log Server • 1.3.0
I do have special characters but I tested that.
I created 2 AD user with the same password.
1 user was able to login while the other not.
In which logs at Nagio Log Server can I find more information?

[Box293]

Run these commands

Code: Select all

tail /var/log/httpd/error_log -n 100 > /tmp/httpd_error_log.txt
tail /var/log/httpd/access_log -n 100 > /tmp/httpd_access_log.txt

Send us these files:
/tmp/httpd_error_log.txt
/tmp/httpd_access_log.txt

[comfone]

I have uploaded you the requested files.

[jolson]

Nothing in those files points to an obvious problem. Could you send in screenshots of the AD/LDAP settings you're using? Is there any consistency to this problem, or does it seem random? Are certain users _always_ affected, or are they only affected sometimes?

[scottwilkerson]

Also, can you verify that when you go to edit a user that cannot authenticate, that their "Auth Type:" is set to the appropriate AD server.

[comfone]

I have solved the problem.
The problem was that the "User logon name" and the "User Logon name[pre-Windows 2000]" on our AD were different and NagiosLogServer was trying to use the "User Logon name[pre-Windows 2000]".
Thank you for your help.