Hi there
We currently use the default send mail to process email alerts to our users which works great. Is there a way to specif my a different "from" address based on the user account receiving the email?
We're trying to find a good way to get Nagios alerts to generate a ticket in our CRM. It looks at the "from" address to see if it is associated with a customer account and then makes a ticket based on this. If the from address isn't tied to any customer account, the ticket is generated but sits in limbo until we assign it to the right customer. The CRM we use is TigerPaw -- not sure if anyone has any experience with the two products -- probably a long shot
Just trying to hash out some items regarding quieting down NAGIOS alerts a bit. We're trying to figure out the best way to have NAGIOS tie into our existing CRM via email without having it generate a million tickets. I'm aware there are services like PagerDuty etc, but I'm wondering if anyone has come up with some clever ideas here.
Essentially, I'm wondering if there's a way to have a 'summary' of alerts generated. Kind of like a mailing list digest -- one email with all the alert activity in the last X minutes generated by host Y.
It looks fairly close to what you are looking for.
It consolidates the notifications and then uses Cron to send them out.
You may be able to modify it for your needs.
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In addition to what @tgriep mentioned. If your ticketing system is able to detect different types of tickets, you could have them set to only send on OK and WARN / CRIT, with this triggering whether or not to open / close. With that, you'll want to set your notification_interval to 0, which will send only one notification right away as the state changes.
Essentially, I'm wondering if there's a way to have a 'summary' of alerts generated. Kind of like a mailing list digest -- one email with all the alert activity in the last X minutes generated by host Y.
It looks fairly close to what you are looking for.
It consolidates the notifications and then uses Cron to send them out.
You may be able to modify it for your needs.
That IS what I'm looking for! I'm playing around iwth it, but not getting it to work. Emailed the author -- here's to hoping he's still around
tgriep wrote:What problems are you having?
Can you provide what you have done already and any errors that you are receiving?
Hi Tom!
We're on XI latest. I've uploaded the plugins and made the command as outlined in the read me. I have a host that I'm testing with. I've set it to contact myself via the command also mentioned in the read me. The contact is set to use host notifications via that new command.
/tmp/notifier.txt didn't exist , so I did a touch to create it. I simply don't see any data being written to this file when an event is triggered. I do see events written in /var/log/messages for the host, though.
