Error When I "Run The Wizard" On Autodiscovered Devices

[solastek]

Hi,
I have a new installation of Nagios Xi. I have the following Problem.
After Running the Auto Discovery Tool.
It Shows me 35 devices found.
After I click on the Devices "Run The Devices".
Configuration Wizard: - Step 1
I do not see any devices or configuration boxes
Configuration Wizard: - Step 2
I do not see any devices or configurations boxes.
Configuration Wizard: - Step 3
Shows me parameters to choose
----
Monitoring Settings

Define basic parameters that determine how the host and service(s) should be monitored.
Under normal circumstances:
Monitor the host and service(s) every minutes.
When a potential problem is first detected:
Re-check the host and service(s) every minutes up to times before generating an alert.
------

When I click on the Finish Button
It takes me to the Monitoring Wizard and the error is
-------
Backend login to the Core Config Manager failed.

Configuration Error

An error occurred while attempting to apply your configuration to the monitoring engine. Contact your Nagios administrator if this problem persists.

Run this monitoring wizard again
Run another monitoring wizard


View the latest configuration snapshot
--------
Request help to resolve this.

[hsmith]

This is a known issue. It can be fixed by following these steps:

Code: Select all

cd /tmp
wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.2.0.tar.gz
tar xzf xi-5.2.2.tar.gz
cd nagiosxi/
cd subcomponents/xiwizards/wizards/
unzip autodiscovery.zip
cp -r autodiscovery /usr/local/nagiosxi/html/includes/configwizards/

Let me know if this works for you.

[solastek]

Hi Thank you for the procedure.I have been able to get to the next stage but I continue to get the error.
Configuration Wizard: Auto-Discovery - Step 1
Auto Discovery Job

Configuration Wizard: Auto-Discovery - Step 2
Scan Results

Configuration Wizard: Auto-Discovery - Step 3
Monitoring Settings

On clicking Finish
I get the same error


Backend login to the Core Config Manager failed.

Configuration Error

An error occurred while attempting to apply your configuration to the monitoring engine. Contact your Nagios administrator if this problem persists.

Run this monitoring wizard again
Run another monitoring wizard

View the latest configuration snapshots

[rkennedy]

Can you revert back to a working configuration and attempt to use the autodiscover once again?

[solastek]

This is a new installation of nagiosxi-5.2.2-64.ova on vmware esxi.
The initial porblem was ---On trying the autodiscovery feature the status shows continuous and does not show discovered devices
I had requested help on the forum
Since there is a bug in 5.2.2 that doesn't install the component correctly.
I had carried out the changes as below.

=====
d /tmp
rm -rf nagiosxi
wget https://assets.nagios.com/downloads/nag ... 2.0.tar.gz
tar xzf xi-5.2.0.tar.gz
cp -R -n nagiosxi/nagiosxi/basedir/html/includes/components/autodiscovery/* /usr/local/nagiosxi/html/includes/components/autodiscovery/
cd /usr/local/nagiosxi/html/includes/components/autodiscovery/
./install.sh
======
With this the auto discovery was able to successfully detect devices.
After Your suggestion I was able to move to the next screens as described in this post.
Please let me know if you would want me to revert back the changes you had suggested.

[Box293]

All of this will be resolved in the next version of XI due to be released soon (not sure of the release date).

[solastek]

Would there be a patch released till the time of new release.
We have installed it on an evaluation period.
I have also contacted the support teams and yet to hear from them.

[hsmith]

Would there be a patch released till the time of new release.

There should be a new release sometime this week, if not, I would expect it soon.

I have also contacted the support teams and yet to hear from them.

Are you a current customer?

[solastek]

We are prospective customers.
We have an old version of open source solution implemented. We are wanting to implement the Network Analyzer and Log Server commercial versions.
& Looking forward to buy these.

Rgds,
Prashanth.

[hsmith]

We are prospective customers.

I'm glad to hear that. How did you try getting a hold of support? If you tried to email our support address, it get filtered unless you're in the database as a current customer.

We have an old version of open source solution implemented. We are wanting to implement the Network Analyzer and Log Server commercial versions.
& Looking forward to buy these.

We look forward to seeing you. Let us know if you need anything else.