random equals all up in my emails

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rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: random equals all up in my emails

Post by rkennedy »

I looked through the mail headers, and see the issue in there as well. I haven't been able to reproduce this locally here.

Can you provide a copy of the mail headers from the first server it hits in your environment? I believe it's mail210ntv.

Also, can you update your template to use no HTML (this will cause it send as plaintext) and try again? Here it is stripped:

Code: Select all

%alertname% came back with a %state% state at %time%

The alert was processed with the following thresholds:

    Lookback period: %lookback%
    Warning: %warning%
    Critical: %critical%

Here is the full alert output: %output%

See the last %lookback% in the Nagios Log Server dashboard at %url%

%lastalertlog%

Nagios Log Server
Former Nagios Employee
Jklre
Posts: 163
Joined: Wed May 28, 2014 1:56 pm

Re: random equals all up in my emails

Post by Jklre »

rkennedy wrote:I looked through the mail headers, and see the issue in there as well. I haven't been able to reproduce this locally here.

Can you provide a copy of the mail headers from the first server it hits in your environment? I believe it's mail210ntv.

Also, can you update your template to use no HTML (this will cause it send as plaintext) and try again? Here it is stripped:

Code: Select all

%alertname% came back with a %state% state at %time%

The alert was processed with the following thresholds:

    Lookback period: %lookback%
    Warning: %warning%
    Critical: %critical%

Here is the full alert output: %output%

See the last %lookback% in the Nagios Log Server dashboard at %url%

%lastalertlog%

Nagios Log Server

I went ahead and forwarded those headers to you Via PM. Removing the formatting seems to have no effect.
rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: random equals all up in my emails

Post by rkennedy »

Hmm, do you have another SMTP server you could possibly use or can you try using PHP mail to see if it still sends with these = signs?

I've tried to replicate this a lot and I'm unable to at this point.
Former Nagios Employee
Jklre
Posts: 163
Joined: Wed May 28, 2014 1:56 pm

Re: random equals all up in my emails

Post by Jklre »

rkennedy wrote:Hmm, do you have another SMTP server you could possibly use or can you try using PHP mail to see if it still sends with these = signs?

I've tried to replicate this a lot and I'm unable to at this point.
PHP mail does not have the same symptoms as using SMTP. Ill reach out ot our exchange people and see about testing it via another SMTP server.

Thank.s
jolson
Attack Rabbit
Posts: 2560
Joined: Thu Feb 12, 2015 12:40 pm

Re: random equals all up in my emails

Post by jolson »

That sounds reasonable to me, we're pretty sure it's the SMTP server as the same process works on all of our test boxes over here. If a second SMTP server turns up the same result I think a remote session would be in order.
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