problem with notifications and contact core . not trigged

[psteam]

Hi there,
I am having a strange problem. I have Nagios xi and using sendmail(postfix) for notifications.
When I create a nagiosxi user (able to login from admin- manage user) and put a checkmark | create notification contact. I have no issue receiving alerts from email or sms.
However when I create a contact from Nagios core itself. Notifications are not being sent. Not even triggered it seems. I have added 2 contacts to the same service . and purposely made it go critical I can see on the notification service tab that an alert was sent to the nagiosxi user but note the core contact.
I saw a documentation talking about creating a new service and host alert commands. I did those steps same problem.
https://assets.nagios.com/downloads/nag ... ntacts.pdf

I even on the contact core setup variable service_notification =1 etc…. same problem

I copied my Nagios xi contact from the Nagios core and just changed the email… same problem.
The reason is that we have many contacts that are distribution mail list that should alert is a service goes critical but I don’t want these contact to be able to login the interface.

[psteam]

If this helps here are the settings of both contacts
define contact {
contact_name testcontact2
alias testcontact2
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period testcontact2_notification_times
service_notification_period testcontact2_notification_times
host_notification_options d,u,r,f,s,
service_notification_options w,u,c,r,f,s,
email [email protected]
host_notifications_enabled 1
service_notifications_enabled 1
use xi_contact_generic
}

define contact {
contact_name testcontact1
alias testcontact1
host_notification_period xi_timeperiod_24x7
service_notification_period xi_timeperiod_24x7
host_notification_options d,u,r,f,s,n,
service_notification_options w,u,c,r,f,s,n,
email [email protected]
use xi_contact_generic
}

testcontact2====> this contact is in both core and xi manage users
testcontact1=====> this contact is only in nagios core

[hsmith]

Is the XI user configured to use SMTP?

[psteam]

No, its set to use postfix

[hsmith]

Anything useful in here?

Code: Select all

tail -n50 /var/log/maillog

[psteam]

nothing really i have put additional alerting contact and i see the new contact being sent alerts but not my test contact 1 ... the new contact are nagios xi contact

[hsmith]

Do you have access to your mail server logs? It almost sounds like the contact emails are getting filtered, where the user ones are not.

[psteam]

evem if that was the case i should see on the service notification that nagios sent to that contact...


does it matther if i have AD intergration?
user authenticate to a active directory

[rkennedy]

Let's check out your nagios.log. AD shouldn't have an affect on notifications.

Can you run the following and post the output (prior to this, try to trigger the notifications) -

Code: Select all

tail -n500 /usr/local/nagios/var/nagios.log

[psteam]

[1454529594] SERVICE NOTIFICATION: ajdazeve;rbv1appmets1;check_appServerNone;OK;xi_service_notification_handler;Nbr_AppServer: 4
[1454529594] SERVICE NOTIFICATION: psmessages;rbv1appmets1;check_appServerNone;OK;xi_service_notification_handler;Nbr_AppServer: 4
[1454529621] SERVICE ALERT: rbv1appmets1;check_appServerNone;CRITICAL;HARD;1;No appserver monitoring or running
[1454529621] SERVICE NOTIFICATION: ajdazeve;rbv1appmets1;check_appServerNone;CRITICAL;xi_service_notification_handler;No appserver monitoring or running
[1454529621] SERVICE NOTIFICATION: psmessages;rbv1appmets1;check_appServerNone;CRITICAL;xi_service_notification_handler;No appserver monitoring or running