Trying to upgrade our NagiosXI from 2014R1 to 5.2.3 failed

[tgriep]

Can you edit this file

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/etc/yum.repos.d/epel.repo

Change the following line from

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mirrorlist=https://mirrors.fedoraproject.org/metalink?repo=epel-debug-6&arch=$basearch

to

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mirrorlist=http://mirrors.fedoraproject.org/metalink?repo=epel-debug-6&arch=$basearch

Save the file and run the following to clear out the yum cache

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yum clean all

Then install the missing perl module by running the following.

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yum install -y  perl-Config-Tiny

If you receive any errors, please post them.

[jfoshier]

Performed the steps requested, when I ran yum install command the result was
Package perl-Config-Tiny-2.12-7.1.e16.noarch already installed and latest version
Nothing to Do

I then ran the /tmp/nagiosxi/fullinstall and received a similar error as before, install.log has been attached.

Thank you for your patience, hope something stands out in what is missing.

[tgriep]

Can you run the following on the server as root and post the output?

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yum list installed
cpan -l

[jfoshier]

Attached output from yum list, tried the cpan -l and response was "unknown option: l and nothing to install!

[lmiltchev]

I can see the following error in the "install.log":

Error: Base class package "Class::Accessor" is empty.

Run the following command:

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yum -y install perl-Class-Accessor

then try upgrading one more time. Post back if you see more errors.

[jfoshier]

This last perl install took me much further to the point where I am failing with:

nagiosql.login
NagiosQL Login Fialed
Result = 1

The script that failed was './E-importnagiosql'

I have no record that we changed the SQL login credentials.

[lmiltchev]

Run the following command and show the output:

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ll /usr/local/nagiosxi/scripts/nagiosql*

Are you by chance using a proxy? If you are, please configure it as described in our FAQ wiki post here:

https://support.nagios.com/wiki/index.p ... th_Proxies

[jfoshier]

I have attached the results of the query as requested. In terms of are we using a proxy not on the nagios VM appliance. We only use a proxy, websense, via plugins which are not on the nagiosxi appliance VM.

[lmiltchev]

Run the following command to begin capturing log output:

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tail -f /usr/local/nagiosxi/var/cmdsubsys.log &> /tmp/cmd.txt

Attempt to Apply Configuration from the web interface. After the browser has returned some output to the screen, press "Ctrl+c" to stop the log tail, and post the cmd.txt file that was generated in the "/tmp/" directory by the above instructions.

[jfoshier]

I need some clarification, I have the tail of the log as requested, am I then to start the web session to:
https:nn.n.nnn.nnn/nagiosxi and click on the "Install" button? Once some change noted on the webpage then stop the tail and post the output? Will this overwrite or cause an issue on our system or does it matter at this time? Sorry, newbie in terms of the upgrade process.