Trying to upgrade our NagiosXI from 2014R1 to 5.2.3 failed

[lmiltchev]

Where do you see this "install" button? Can you show us a screenshot?

I wanted you to click on "Apply Configuration". You will need to:

1. Log in the web interface by going to: http://x.x.x.x/nagiosxi/
Note: You should be able to log in the web UI even though your upgrade failed. Is this the case or you cannot log in at all?

2. Go to Configure->Core Config Manager

3. Click on Apply Configuration

If you are not able to provide that tail, run the following commands from the command line, and show us the output:

Code: Select all

su nagios
cd /usr/local/nagiosxi/scripts
./reconfigure_nagios.sh
exit

[jfoshier]

I attached the screen shot with the install button. Clicking on login does not change the screen.

[Box293]

Normally this is the fresh install dialog that occurs when you first setup an XI server.

Did you take a backup of snapshot of this XI sever before you started? It might be easier to go back and diagnose any issues before upgrading.

This sounds like a problem we should take this into a support ticket so we can help you through a remote session.

Please send an email to [email protected] referencing this forum thread and we'll take it from there. Reply to this thread when you have done this so we can confirm we received the email.

[jfoshier]

I have sent in the email as requested.

[lmiltchev]

We received the new support ticket that you opened in our email ticketing system, and will continue communicating via emails. I am locking this topic. Thank you!