Availability report issue

[smoren]

Hello,

Service Data table in Availability report contains wrong data when First Assumed Service State is changed. See table bellow for one specific service (as an example):

Code: Select all

First Assumed Service State |OK       |Warning  |Unknown  |Critical
Service OK                  |100%     |  0%     |  0%     |  0%
Service Warning             | 14.286% |  0%     | 85.714% |  0%
Service Unknown             | 14.286% | 85.714% |  0%     |  0%
Service Critical            | 14.286% |  0%     |  0%     | 85.714%

Rows Service OK and Service Critical contains correct values, but data for Warning and Unknown states should be swapped.
Can you replicate this issue, or am I doing something wrong?
Thanks.

[lmiltchev]

Can you show us the State History report for this service for the same timeperiod?

[smoren]

I dont have my notes here with me right now, but using another service - state history was empty - it was always OK, so no state change (including soft states).
But for you - to replicate:
1. create new service (any, but it might be in OK state )
2. wait few minutes and create availability report. Choose reporting period Today (or any of This... periods)
3. Run report for each value of First Assumed Service State - especially Service Warning and Service Unknown
4. you should get values similar to the ones in my table. (you will probably get 98% instead of 85% )

[lmiltchev]

I was able to recreate the issue, and filed an internal bug report (TASK ID 7690). Thank you!

[smoren]

I hope calculations using other attributes are correct So far, I haven't found other issues... but it doesn't mean they are not there
You can go ahead and close this thread. Thanks.

[rkennedy]

Sounds good, I'll close this out now -- feel free to open a new thread if you ever need assistance in the future.