No notifications going out

[cwscribner]

Hi all.

So I've had notifications disabled since the fresh install of XI. As a result, I've just discovered this problem which is very unfortunate as the box just moved into production mode. I can't get any test notifications to go out and I'm not quite sure where the problem lies. mailx and sendmail are both installed and will send mail on the command line.

[mguthrie]

We did locate a bug in 1.7 on some systems that failed to set the XI User's notification preferences to "enabled." Can you check to see if your contacts have the custom variables "host_notifications_enabled"= 1 and "service_notifications_enabled"=1.

Are you experiencing the failure with the "Send Test Email" page, or with the actual host and service notifications?

[cwscribner]

The nagiosadmin contact has everything enabled. In the contacts.cfg file, it has host_notifications_enabled=1.

Neither the test nor the actual notifications go out.

[lmiltchev]

It is very strange. Even if your Notifications are disabled globally, you should be able to send a test e-mail. Do you know of any changes with your mail server?

Create a simple text file in your "/tmp" folder and name it "test.txt". Then run in terminal:

Code: Select all

# /usr/lib/sendmail -v <your_email_address> < /tmp/test.txt

Check your e-mail to see if you received the test.txt.

[cwscribner]

I do receive the test.txt via command line. To my knowledge, nothing has been changed in terms of mail capabilities for the Xi server. I would think that the hangup is between XI and sendmail since commandline works but test notifications do not.

[lmiltchev]

Maybe you've already been through this, but just in case...

Go to: Configure->More Options->My Account Settings

Under "Account Information" -> Try changing the e-mail address and test it again

Under "Notification Preferences" -> Double check if Notifications are enabled, check Notification Types/Times

Under "Notification Methods" -> Make sure Email is selected

Also, you can open your "php.ini" (/etc/php.ini) file and double check all of the entries associated with mail. There may be something misconfigured there.

[cwscribner]

Interesting...I changed the admin email to my own and I received the test notification. I changed it back to the original email but I haven't heard back from the owner as to whether or not he received the test email after my changes.

[lmiltchev]

Maybe he/she should check the spam folder... It happened to me before.

[cwscribner]

No such luck. He hasn't received any notifications. My company email provider is GMail. Would that make a difference if the original admin email was hosted internally? Would looking for a block in the network be the next logical step?

[mguthrie]

Can you post the contact definition from the contacts.cfg file?