Service Status Detail Charts not displaying

[highness]

When we pull up the Service Status Detail charts, we can see the default chart (past 4 hours), but when we change the timeline to anything (last 24 hours, last 7 days, last 30 days, last 365 days) does not display. The browser shows a spinning icon and now report (tried it on Chrome, Firefox, Safari - no joy on any of them).

We're running Nagios XI 5.2.3.

[lmiltchev]

Try to load the graph. When you see the spinning icon, run the tail on the apache error log, and post the output in code wraps:

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tail -100 /var/log/httpd/error_log

[highness]

Try to load the graph. When you see the spinning icon, run the tail on the apache error log, and post the output in code wraps:

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tail -100 /var/log/httpd/error_log

That only contains data from several days back and has nothing related to the problem. Doing a tail -f while trying to generate graphs shows nothing being added to the log.

[rkennedy]

Just throwing this out there - are you using SSL? Does tail -100 /var/log/httpd/ssl_error_log produce anything?

Can you run top|head -5 and post the result? How many CPUs do you have allocated to this machine?

[highness]

Just throwing this out there - are you using SSL? Does tail -100 /var/log/httpd/ssl_error_log produce anything?

it does, but it only tells me about one host that tries logging in every 15 minutes (again unrelated)


Can you run top|head -5 and post the result? How many CPUs do you have allocated to this machine?

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top - 07:23:49 up 64 days, 20 min,  1 user,  load average: 3.15, 3.23, 2.87
Tasks: 681 total,   1 running, 680 sleeping,   0 stopped,   0 zombie
Cpu(s):  4.0%us,  1.1%sy,  0.0%ni, 92.8%id,  2.1%wa,  0.0%hi,  0.0%si,  0.0%st
Mem:  198306296k total, 135193660k used, 63112636k free,   540680k buffers
Swap:  4194296k total,        0k used,  4194296k free, 52625004k cached
[email protected] (Linux) $

[lmiltchev]

Are you using hicharts or the "old" style graphs? Have you tried switching between the two?

Admin->System Settings->Theme & Display->Use Highcharts for Perfdata Graphs (checked/cleared)->Update Settings

Do you see graphs for other than "Last 4 Hours" time period under the "Graph Explorer" (Scalable Performance Graph)?

[highness]

Are you using hicharts or the "old" style graphs? Have you tried switching between the two?

Admin->System Settings->Theme & Display->Use Highcharts for Perfdata Graphs (checked/cleared)->Update Settings

Do you see graphs for other than "Last 4 Hours" time period under the "Graph Explorer" (Scalable Performance Graph)?

We're using the new style graphs.

This has taken a different turn now - while I can look at a host and see the graphs (and change the history from Last 4 --> last 365 days) - when I pull up a specific graph (say CPU Usage) and try to view anything other than the 24 hour graph, it hangs. In the /var/log/http/error_log file I see numerous entries like this:

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[Mon Feb 29 09:05:49 2016] [error] [client 10.71.17.6] PHP Notice:  Undefined index: section-2-3_line_break in /usr/local/nagiosxi/html/includes/dashlets/textenhanced/textenhanced.inc.php on line 1231, referer: http://nagios.vsp.com/nagiosxi/views/

[Mon Feb 29 09:06:06 2016] [error] [client 10.71.17.6] PHP Notice:  Undefined index: section-1-2_line_break in /usr/local/nagiosxi/html/includes/dashlets/textenhanced/textenhanced.inc.php on line 1201, referer: http://nagios.vsp.com/nagiosxi/views/

[Mon Feb 29 09:08:24 2016] [error] [client 10.71.17.6] PHP Notice:  Undefined variable: home in /usr/local/nagiosxi/html/includes/utils-dashboards.inc.php on line 289, referer: http://nagios.vsp.com/nagiosxi/views/

[ssax]

Those errors should not be related, do you have any others in there (ssl_error_log or error_log)?

If you just let it run does it eventually time out or does it give an error or anything?

[highness]

Those errors should not be related, do you have any others in there (ssl_error_log or error_log)?

If you just let it run does it eventually time out or does it give an error or anything?

We've tried it in Firefox, Chrome and Safari and just left it to see what happens - it just never seems to complete.

[Box293]

Is your PC in the same subnet as the XI server?

If the answer is no, are you able to test from a PC in the same subnet as the XI server?

Do you use a proxy server on your PC?