Nagios XI 'Network Status Map' will not open

[thur686]

Host OS: CentOS6
Nagios XI version: 5.2.2

Hello,

The two icons in the Network Status Map section of Nagios XI do not open when selected. If I navigate to Nagios Core on the same server, the map DOES open. No errors are logged to '/httpd/error_log' when this happens. Additionally, this XI server is using HTTPS.

[hsmith]

Is there anything in here?

Code: Select all

tail /var/log/httpd/ssl_error_log

[thur686]

Thanks, using tail to read ssl_error_log I see this:

[warn] RSA server certificate CommonName (CN) 'myservername' does NOT match server name!?

[lmiltchev]

I haven't been able to recreate the issue. My Network Status map shows up just fine on a XI test box, which uses SSL.

Do you see the same issue when you are logged in as a different user, i.e. nagiosadmin? Go to Admin->Manage Users-><your user>->Edit, and show us a screenshot of the page.

[thur686]

Thanks lmiltchev, the Network Status map doesn't work for all users of any auth type, including nagiosadmin.

[rkennedy]

If you attempt to use a different browser, does it show up?

This is really odd as there are no errors logged at all.

[thur686]

I've tried Firefox 44, Chrome 48, Internet Explorer 11 and even Microsoft Edge.

[tgriep]

Can you login to the server as root, run the following command and post the output here?

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ls -l /usr/local/nagiosxi/html/includes/components/xicore/

[thur686]

Thanks tgriep...

Code: Select all

-rwxr-x--- 1 nagios nagios   4214 Nov 17 12:00 ajaxhelpers-comments.inc.php
-rwxr-x--- 1 nagios nagios  45586 Nov 17 12:00 ajaxhelpers-hoststatus.inc.php
-rwxr-x--- 1 nagios nagios   1038 Nov 17 12:00 ajaxhelpers.inc.php
-rwxr-x--- 1 nagios nagios  23176 Nov 17 12:00 ajaxhelpers-misc.inc.php
-rwxr-x--- 1 nagios nagios  26669 Nov 17 12:00 ajaxhelpers-monitoringengine.inc.php
-rwxr-x--- 1 nagios nagios   1416 Nov 17 12:00 ajaxhelpers-perfdata.inc.php
-rwxr-x--- 1 nagios nagios  54928 Nov 17 12:00 ajaxhelpers-servicestatus.inc.php
-rwxr-x--- 1 nagios nagios  78643 Nov 17 12:00 ajaxhelpers-status.inc.php
-rwxr-x--- 1 nagios nagios  17908 Nov 17 12:00 ajaxhelpers-sysstat.inc.php
-rwxr-x--- 1 nagios nagios  35774 Nov 17 12:00 ajaxhelpers-tac.inc.php
-rwxr-x--- 1 nagios nagios   7542 Nov 17 12:00 ajaxhelpers-tasks.inc.php
-rwxr-x--- 1 nagios nagios   2519 Nov 17 12:00 dashlets-comments.inc.php
-rwxr-x--- 1 nagios nagios  18652 Nov 17 12:00 dashlets.inc.php
-rwxr-x--- 1 nagios nagios   3575 Nov 17 12:00 dashlets-misc.inc.php
-rwxr-x--- 1 nagios nagios   9063 Nov 17 12:00 dashlets-monitoringengine.inc.php
-rwxr-x--- 1 nagios nagios  10507 Nov 17 12:00 dashlets-perfdata.inc.php
-rwxr-x--- 1 nagios nagios  20037 Nov 17 12:00 dashlets-status.inc.php
-rwxr-x--- 1 nagios nagios   5261 Nov 17 12:00 dashlets-sysstat.inc.php
-rwxr-x--- 1 nagios nagios  11292 Nov 17 12:00 dashlets-tac.inc.php
-rwxr-x--- 1 nagios nagios   3512 Nov 17 12:00 dashlets-tasks.inc.php
-rwxr-x--- 1 nagios nagios  25695 Nov 17 12:00 downtime.php
drwxr-x--- 5 nagios nagios   4096 Jan  5  2015 images
-rwxr-x--- 1 nagios nagios  59825 Nov 17 12:00 recurringdowntime.php
-rw-r----- 1 nagios nagios   3425 Nov 17 12:00 sanity.sh
-rwxr-x--- 1 nagios nagios 141035 Nov 17 12:00 status-object-detail.inc.php
-rwxr-x--- 1 nagios nagios  22044 Nov 17 12:00 status.php
-rwxr-x--- 1 nagios nagios  33316 Nov 17 12:00 status-utils.inc.php
-rwxr-x--- 1 nagios nagios   6247 Nov 17 12:00 tac.php
-rwxr-x--- 1 nagios nagios  16828 Nov 17 12:00 xicore.inc.php

[lmiltchev]

There permissions look fine. I don't see any issues here...

Try the following - hit F12 in a browser to load the "Developer Tools", and click on the "Network Status Map". Post back any errors that you see in the "Developer Tools".