Acknowledgments aren't working

[lmiltchev]

What do you have set up for this user under "Preferences" (language, date & number format)? Is this a "local" or AD/LDAP user? This is not shown on the screenshot.
I haven't been able to recreate the issue. We will need to review the configs/logs. Please PM the profile.zip to me or anyone else on the Tech Support team. Thank you!

[dtlrinc]

Users that I have attempted to acknowledge are all AD Users.
Attached below is the screenshot of the preferences for the same user used in previous screenshots.

128.PNG

[lmiltchev]

I noticed that in the /usr/local/nagios/etc/cgi.cfg file you have:

Code: Select all

use_authentication=0

Change this to:

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use_authentication=1

Run:

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service nagios stop
service ndo2db stop
service ndo2db start
service nagios start

Log of the Nagios XI interface, then log back in as "nwilliams", and try to acknowledge a problem.

Did this fix the issue?

[dtlrinc]

Wow. That in fact did fix the issue.

Thank you!!

[lmiltchev]

I am glad I could help!

I will be locking this topic now. If you have any more questions/issues, please start a new thread. Thank you!