Unable to ACK (again)

[tgriep]

We'll keep the post open for a while in case the issue happens again.

[highness]

It happened again today. Just did the previously posted fix and it worked again.

[hsmith]

Did you upgrade to 5.2.5?

[highness]

Did you upgrade to 5.2.5?

We haven't yet. Is this issue addressed in 5.2.5?

[ssax]

Are the permissions different when it's happening?

Code: Select all

ls -la /usr/local/nagios/var/rw/
ls -ld /usr/local/nagios/var/rw/

If those permissions keep getting changed I'm unable to think of anything that would change them unless it's manually being changed or you're running a restore on it.

[highness]

Are the permissions different when it's happening?

Code: Select all

[email protected] (Linux) $ ls -la /usr/local/nagios/var/rw/
total 8
drwxrwsr-x 2 nagios nagcmd 4096 Feb 28 14:34 .
drwxrwxr-x 6 nagios nagios 4096 Feb 29 09:32 ..
prw-rw---- 1 nagios nagcmd    0 Feb 29 09:32 nagios.cmd
srw-rw---- 1 nagios nagcmd    0 Feb 28 14:34 nagios.qh

[email protected] (Linux) $ ls -ld /usr/local/nagios/var/rw/
drwxrwsr-x 2 nagios nagcmd 4096 Feb 28 14:34 /usr/local/nagios/var/rw/
[email protected] (Linux) $

We haven't done a restore on that box in quite a while.

[ssax]

I could understand the issue when the permissions were wrong but now that they are proper it should work just fine, I bet just restarting nagios will fix it:

Code: Select all

service restart nagios

When the problem happens again, run this command and send us the output:

Code: Select all

ps aux | grep nagios.cfg

Then check your /usr/local/nagios/var/nagios.log file to see if you see any errors.

And then just try restarting the service to see if that resolves it.

If we can't figure it out from there we should probably moves this into a ticket so that we can get a remote setup so that we can diagnose when it's occurring.


Thank you

[rajasegar]

If the user accesses NagiosXI via Nagios Fusion and also directly through XI from the same PC, it screws up the credentials and rights.

Usually a force logout from NagiosXI and log in again fixes the problem.

It might be related to 2 different users using NagiosXI from the same PC.
Check if this is the case.

[ssax]

Thanks rajasegar, I've never heard that before.

Highness, are you using Fusion as well?

[highness]

Thanks rajasegar, I've never heard that before.

Highness, are you using Fusion as well?

Nope - no Fusion (yet). But soon!