Nagios XI 'Network Status Map' will not open

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
thur686
Posts: 66
Joined: Mon Jan 12, 2015 2:33 pm

Re: Nagios XI 'Network Status Map' will not open

Post by thur686 »

This is what is displayed using that path on our server:
You do not have the required permissions to view the files attached to this post.
rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Nagios XI 'Network Status Map' will not open

Post by rkennedy »

That's what I was expecting, the page still needs to parse that data - but, the image is generating.

What version of PHP and apache are you running? apachectl -v and php -v
Former Nagios Employee
thur686
Posts: 66
Joined: Mon Jan 12, 2015 2:33 pm

Re: Nagios XI 'Network Status Map' will not open

Post by thur686 »

Thanks rkennedy,

Server version: Apache/2.2.15 (Unix)
Server built: Feb 9 2016 17:28:49

PHP 5.3.3 (cli) (built: Feb 9 2016 10:36:17)
Copyright (c) 1997-2010 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies
rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Nagios XI 'Network Status Map' will not open

Post by rkennedy »

These look fine as well. This is pretty bizarre. It may have to do with the same reason that your schedule downtime isn't working. I have a few things to try -

- Can you attach a screenshot of your Admin -> System Settings page?
- Navigate to Admin -> Manage Users, click the username you're logged in as, and look for the 'Has read-only access' box. Is this checked?
- Is your SSL certificate working properly, or are you seeing errors in your browser?

Additionally, from your other thread -
curl https://devnagios.mydomain.com/nagiosxi/
curl: (35) SSL connect error

curl https://devnagios.mydomain.com/nagiosxi/ -o /etc/pki/tls/certs/ca-bundle.crt
curl: (35) SSL connect error
Was this fixed, or are you still seeing this issue? Can you run a curl https://nagiosip and post the result? (taking DNS out of the equation)


EDIT: Out of a theory I had, I spoke with the devs regarding this. If the SSL isn't configured correctly then XI will not be able to pull from the core CGI files properly. (which both the Schedule downtime, and Network Status Map rely on)
Former Nagios Employee
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