Alerts, notifications, and User communication

[thanks_st_ignucius]

In our current setup, when an alert is triggered a notification is sent out to each user configured in the service individually, instead of as a single email to a group of users. If the email were sent to a group instead of individually, the users could simply reply to the email. Is there a way for users to communicate in Nagios with all other users that were notified by a specific Alert?

[eloyd]

Nagios is not expecting that you are using the notifications to communicate with other recipients of the notification. However, you could use a mailing list as the recipient address, and then also use the same mailing list for the sender address, which you can configure in Nagios XI | Admin | Manage Email Settings.

[tmcdonald]

@eloyd has the right idea here, and a mailing list is always what I recommend in cases like this.

[thanks_st_ignucius]

thank you both for your help.

[eloyd]

Glad to be of help. Feel free to nominate me for a Nagios MVP award using the link in my signature if you think it was good help!

[lmiltchev]

thanks_st_ignucius, unless you have more questions, we will be locking this thread.

[thanks_st_ignucius]

Ok to lock this thread - please just let me leave one note for future users that may have the same issue.

I am not able to create an email alias/mailing list to resolve this issue due to the fact that our local office uses our email server only as a relay server to the corporate MS exchange server, but I found a work-around that functions even better (IMHO). I will create a new event handler to notify recipients and pass the Macro $NOTIFICATIONRECIPIENTS$ to that event handler script. Then inside the script, I'll loop over the short name of each recipient in the list, parse the email address from the user's contact file, and create a mailto link in the outgoing message with the address of all those notified that will be an easy way to "reply to all."

Thanks again for your help, guys.