WebUI not saying update is complete

[SavaSC]

I am upgrading our two XI v5.2.5 boxes to v5.2.7. At first I did the normal update through the WebUI. After several hours, they were still saying that the update was in progress (Even though the text box where the progress is displayed says they are finished). I logged out of each and bounced the boxes. Logging back in to the webUI, I get a message that there is an update to install. Going to the Update page it still says it's in progress. At this point I move to doing the manual install. Both complete without errors but WebUI still says update is in progress. Again, I log out of WebUI and bounce the boxes. When they come back up, I log into WebUI. This time I do not get a "new version" notification, however the Update page is still showing that Update is in Progress.

There is no proxy on either XI instance. I have confirmed this error is happening in both IE11 and FF.

Any suggestions?

Thanks!

[hsmith]

I believe there was an issue in the 5.2.5/5.2.6 that caused this. If possible, try to let it sit for 24h and see what happens. Normal functionality should persist. We may be able to clear this with modifying the database, but modifying the database directly is usually a last ditch effort to fix something. It can cause more harm than good.

[SavaSC]

OK, I'll let it sit a day or so and see what happens.

[hsmith]

Sounds good. Let us know what happens.

[SavaSC]

It has stopped now. It told me it failed, but when I had it check for updates again it says I am now at 5.2.7.

Thanks for your assistance. You may close this request.