Scheduled ping checks not executing

[d.ricks]

Advanced Tab for Ping Service:

PingService.png

[tgriep]

Try changing max_check_attempts for one of the services that is not working to 2 and see if the scheduler starts to function.
Can you login to the XI server as root, run the following and post the output?

Code: Select all

ps -ef

[d.ricks]

changing max check attempts to 2 did not fix the problem, I have also attached the output file from running ps -ef

[tgriep]

Do you have a Service Dependency setup for that service causing it to not run?

[d.ricks]

This is the service dependency setup:

define servicedependency {
host_name HOSTNAME
service_description Swap,Memory,Uptime,Cpu-Usage,Storage,Udeploy_Process,Controlm_Process,Siem_Process,Filesystem_Permission
dependent_host_name HOSTNAME
dependent_service_description Ping
execution_failure_criteria w,c
notification_failure_criteria w,c
}

[lmiltchev]

Is it possible that any of the "master" services (Swap,Memory,Uptime,Cpu-Usage,Storage,Udeploy_Process,Controlm_Process,Siem_Process,Filesystem_Permission) is in a WARNING or CRITICAL state? The dependent service (Ping) will not be actively checked if the master service is in a critical or warning state (per your service dependency config).

Code: Select all

execution_failure_criteria w,c

[d.ricks]

That was the issue, our templates were set up backwards, we wanted the services listed in service_description to be dependent on Ping instead of how it was set up where Ping was dependent on those services, after changing the servicedependency and templates, everything works as intended. Thanks for the help

[gormank]

I think if the ping check is on the host rather than a service, the host's services will by default be dependent upon the ping check.

[lmiltchev]

@d.ricks, I am glad I was able to help! If you have any more questions/issues, please start a new thread.