Unable to Upgrade Nagios XI with Web GUI

[vijilants]

System:

Nagios XI Version : 5.2.3
CentOS release 6.5 (Final)


Hi,

Can somebody please advise. It would appear that the "Check for Updates" button does not appear to work on one of our systems.

We have full IP connectivity to the update page.

When you press the button, it says "Update Check Failed".

So, I had to upgrade the system manually via lnux command line to 5.2.7.

When I when back to the GUI, the system has upgraded sucessfully and tride the "Check for Updates" button again, this is what I got:

"Update Check Problem: Last update check failed.

Latest Available Version: 5.2.3
Installed Version: 5.2.7
Last Update Check: 2016-04-14 10:21:01"

Can you please advise ?

Many Thanks

[lmiltchev]

Are you using a proxy? Please review our documentation on using Nagios XI with proxies here:

https://support.nagios.com/kb/article.php?id=147

If you are using a proxy, you will need to also configure the "Proxy Configuration" component, so that your checks for updates would work.

Admin->Proxy Configuration

[vijilants]

Are you using a proxy? Please review our documentation on using Nagios XI with proxies here:

https://support.nagios.com/kb/article.php?id=147

If you are using a proxy, you will need to also configure the "Proxy Configuration" component, so that your checks for updates would work.

Admin->Proxy Configuration

We don't use a proxy.

[rkennedy]

Do you have a firewall between the Nagios server and your WAN connection? Is it filtering outbound connections of some sort? Is this an offline install?

If it's not the proxy, then it's most likely a connection being blocked somewhere.

[vijilants]

The connection was not being blocked anywhere. If that was the case I would be unable to do the manual upgrade.

[lmiltchev]

What do you see when you click on "Check For Updates Now" button (Admin->Check For Updates)? Can you show us a screenshot?

Go to Admin->System Profile->Show Profile, and post a screenshot of "System Profile" page.

Run the following command, and show the output:

Code: Select all

curl api.nagios.com

Also, post the entire "/tmp/nagiosxi/upgrade.log".

[vijilants]

What do you see when you click on "Check For Updates Now" button (Admin->Check For Updates)? Can you show us a screenshot?

Go to Admin->System Profile->Show Profile, and post a screenshot of "System Profile" page.

Run the following command, and show the output:

Code: Select all

curl api.nagios.com

Also, post the entire "/tmp/nagiosxi/upgrade.log".

Attached is the Ststem profile in ZIP.

Attached is the curl api.nagios.com in txt

The /tmp directory exists but the /tmp/nagiosxi/ does not exist.

Thanks

[lmiltchev]

I didn't see anything in these files that "stands out". Restart apache:

Code: Select all

service httpd restart

then go to Admin->Check For Updates, click on "Check For Updates Now", and show us a screenshot of the page.

Is opening a new support ticket in our email ticketing system an options for you? We may need to schedule a remote to further troubleshoot this issue.

[vijilants]

I didn't see anything in these files that "stands out". Restart apache:

Code: Select all

service httpd restart

then go to Admin->Check For Updates, click on "Check For Updates Now", and show us a screenshot of the page.

This appears to have worked and the page has updated. Thank you !

However should we leave this open till the next upgrade and when that happens I will try and upgrade from the GUI instead ?

Many Thanks

[lmiltchev]

No problem! We can leave this thread open for the time being. Let us know if you have any more issues. Thank you!