Fusion dashboard shows "session timeout"

[RIDS_I2MP]

Hi Team,

We are using Fusion 2014R1.0, we have deployed the dashboard to our different teams.

Few users are not able to access the fusion dashboards, it shows "session timeout message".

Kindly suggest.

[ssax]

Does it show that for every dashboard for the users who are experiencing the issue or just this specific dashboard?

[RIDS_I2MP]

Hi Team,

"session timeout" message occurs randomly for any of the dashboards.

Sometimes the dashboard works fine and sometimes it displays "session timeout" message, usually this happens with our production servers dashboards.

[rkennedy]

This is odd.

Which dashlet are you using on that dashboard? Is the fusion machine at the same location as the other Nagios machines?

[RIDS_I2MP]

We are using custom URL dashlet.

The fusion server and Nagios server are in same VMware.

This session timeout issue is faced by only few users in offshore.

[rkennedy]

What URL do you have the custom URL dashlet pointing to?

[RIDS_I2MP]

The custom URL of dashlet is pointing to the service status for any particular service group.

We are having 2 production and 2 non production Nagios XI servers, we are facing issue while loading the production service status dashlets in fusion whereas for non production the dashlets are loading as required in fusion.

[rkennedy]

What is the exact URL? Is it the service status page in core or XI?

If it's XI, do the dashlets contain the proper URL? It'll need a username=&token= parameter added.

[RIDS_I2MP]

It is the service status page of XI.

How can I compare the URL whether it is exact or not?

[lmiltchev]

We are using custom URL dashlet.

I am a bit confused. The "Custom URL Dashlet" is a Nagios XI dashlet, not a Fusion one...

Can you describe in details how you add dashlets to your dashboard in Nagios Fusion? There is a "Service Group Summary" dashlet available in Fusion.

example01.PNG

Is this what you are using?