Emails not sent out to contact group

[w-bao]

I set up a parent contact group 'CQ Web' with a child contact group 'TTS-OPS' and a couple of individual contacts/users. The child contact group only has 1 contact which is an email distribution list. When an alert about a host was triggered, an email was sent out to individual contacts but not to the email distribution list. BTW, I did a test email from Nagios XI to email distribution list which went through.

From /var/log/messages, it seems to have tried the child contact group 'TTS-OPS'
Jun 10 01:34:38 sv-monmgt3-tts nagios: HOST NOTIFICATION: TTS-OPS;vm-cqpub0-web;UP;xi_host_notification_handler;OK - vm-cqpub0-web: rta 2082.171ms, lost 40%
Jun 10 01:34:38 sv-monmgt3-tts nagios: HOST NOTIFICATION: c-peng-adm;vm-cqpub0-web;UP;xi_host_notification_handler;OK - vm-cqpub0-web: rta 2082.171ms, lost 40%
Jun 10 01:34:38 sv-monmgt3-tts nagios: HOST NOTIFICATION: d-beaudet-adm;vm-cqpub0-web;UP;xi_host_notification_handler;OK - vm-cqpub0-webv: rta 2082.171ms, lost 40%

But from /var/log/maillog, there is no entry for TTS-OPS.
Jun 10 01:34:43 sv-monmgt3-tts postfix/smtp[86973]: 0364D17FF59: to=<D-Beaudet@xxx>, relay=xxx[172.20.60.47]:25, delay=2.3, delays=0.07/0.01/0.01/2.2, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=12728] Queued mail for delivery)
Jun 10 01:34:43 sv-monmgt3-tts postfix/qmgr[2837]: 0364D17FF59: removed
Jun 10 01:34:44 sv-monmgt3-tts postfix/smtp[86976]: 22AB017FF5A: to=<C-Peng@xxx>, relay=xxx[172.20.60.47]:25, delay=3.2, delays=0.03/0.01/0.01/3.1, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=12729] Queued mail for delivery)
Jun 10 01:34:44 sv-monmgt3-tts postfix/qmgr[2837]: 22AB017FF5A: removed

Questions:
-Why is the child contact group not working?
-Is nested contact group allowed?
-Does any contact have to be a user? Can a contact be a email distribution list?

[rkennedy]

To answer your questions first -

-Why is the child contact group not working?
-Is nested contact group allowed?
-Does any contact have to be a user? Can a contact be a email distribution list?

1. Not sure yet.
2. Yes.
3. Yes, depending how you're sending notifications out. Nagios doesn't care if your email address assigned is for a distribution group, or an individuals email.

A few questions for you -
- Is the member of 'TTS-OPS' a contact or user?
- Can you post a screenshot of your Admin -> Manage Email Settins page?

[w-bao]

To answer your questions:
- Is the member of 'TTS-OPS' a contact or user?
A contact, not a user.

- Can you post a screenshot of your Admin -> Manage Email Settins page?
Attached.

[rkennedy]

Try creating them as a user rather then a contact, and it should work.

On a side note - as for your Email Settings page, it looks like you're using Sendmail, but you have SMTP settings configured. Are you trying to send mail out through the local machine or SMTP?

[w-bao]

Ok. I will give a try.

I tried with SMTP, but it didn't work. Sendmail works.

[rkennedy]

What error do you receive when trying to send a test notification using SMTP?

Can you post your /usr/local/nagiosxi/tmp/phpmailer.log file for us to look at? This should have some information regarding errors if any occurred.

[w-bao]

I created a user account with the same email address and it works now. So apparently, even if we just need to receive email alerts only, we still need to create a user account. A contact doesn't work.

[mcapra]

Did you need additional assistance with this issue?

[w-bao]

No, I'm good now. Thanks!