NagiosXI 5.2.7 : acknowledgement doesn't work

[Frédéric GRANAT]

Hi,
If I acknowledge a problem (on a host or service), the acknowledgement isn't taken into account.
"No comments or acknowledgements" is still displayed and alert still displayed (please see the screen capture).

Please help me.

Rgds,

Frederic

[lmiltchev]

Do you see any errors in the apache and/or mysqld error logs?

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tail -100 /var/log/httpd/error_log
tail -100 /var/log/mysqld.log

Have you tried stopping/starting services:

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service nagios stop
service ndo2db stop
service ndo2db start
service nagios start

then acknowledging the problem?

Have you changed anything on the system prior to noticing this issue?

[Frédéric GRANAT]

Hi,
Do you see any errors in the apache and/or mysqld error logs?
=> Please see the attached files

Have you tried stopping/starting services:
then acknowledging the problem?
=> Yes, but no effect

Have you changed anything on the system prior to noticing this issue?
=> No, the acknowledgement doesn't work since the upgrade to 5.2.7

[rkennedy]

Does your machine have disk space available? Looking at the SQL logs, I noticed this -

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160502 21:05:47 [ERROR] /usr/libexec/mysqld: Disk is full writing './nagios/nagios_systemcommands.MYD' (Errcode: 28). Waiting for someone to free space... (Expect up to 60 secs delay for server to continue after freeing disk space)

[Frédéric GRANAT]

Here is the result of : df -k

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Filesystem           1K-blocks      Used Available Use% Mounted on
/dev/mapper/VolGroup00-LogVol00
                      29329476  19424380   8391496  70% /
/dev/sda1               101086     31686     64181  34% /boot
tmpfs                  1553548         0   1553548   0% /dev/shm

Otherwise, please give me a command to display disk usage

[tgriep]

When you Acknowledge a problem, do you see an entry in the Exent Log?
You can access it from the Home screen in the XI GUI.

The drive full error in the MYSQL log was from a while ago but you should run a repair of it to be sure.
Login as root to the XI server and run the following to repair it.

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cd /usr/local/nagiosxi/scripts
./repair_databases.sh

Let us know what you find.

[ssax]

Please post the output of these commands:

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df -i
grep nag /etc/group

Please run this command:

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ls -l /usr/local/nagios/var/rw/

If yours doesn't match this (the owner/group and the p on the beginning of the permissions), restart the nagios process:

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[root@ssc66xi ~]# ls -l /usr/local/nagios/var/rw/nagios.cmd
total 0
prw-rw---- 1 nagios nagcmd 0 Jun 22 11:12 nagios.cmd

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service nagios restart

Run this command:

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ps aux | grep nagios.cfg | grep -v grep | wc -l

If the number outputted is GREATER THAN 2, run these commands:

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service nagios stop
killall -9 nagios
service nagios start

Try it again.

Run this command:

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ipcs -q | grep nagios | wc -l

If the number outputted is GREATER THAN 1, run these commands:

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service nagios stop
service ndo2db stop
for i in `ipcs -q | grep nagios |awk '{print $2}'`; do ipcrm -q $i; done
service ndo2db start
service nagios start
ipcs -q

Try it again.

Let us know the results.

[Frédéric GRANAT]

Hi,

For trgriep : no trace of acknowledgement in the "event log" or "acknowledgements"
For ssax :

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[root@nagiosxi scripts]# df -i
Filesystem            Inodes   IUsed   IFree IUse% Mounted on
/dev/mapper/VolGroup00-LogVol00
                     7569408  174861 7394547    3% /
/dev/sda1              26104      53   26051    1% /boot
tmpfs                 219735       1  219734    1% /dev/shm
[root@nagiosxi scripts]# grep nag /etc/group
nagios:x:500:apache,nagios
nagcmd:x:501:apache,nagios
[root@nagiosxi scripts]# ls -l /usr/local/nagios/var/rw/
total 0
prw-rw---- 1 nagios nagios 0 Jun 23 14:23 nagios.cmd
srw-rw---- 1 nagios nagios 0 Jun 23 14:23 nagios.qh
[root@nagiosxi scripts]# ps aux | grep nagios.cfg | grep -v grep | wc -l
2
[root@nagiosxi scripts]# ipcs -q | grep nagios | wc -l
2
[root@nagiosxi scripts]# service nagios stop
Stopping nagios:. done.
[root@nagiosxi scripts]# service ndo2db stop
Stopping ndo2db: done.
[root@nagiosxi scripts]# for i in `ipcs -q | grep nagios |awk '{print $2}'`; do ipcrm -q $i; done
[root@nagiosxi scripts]# service ndo2db start
Starting ndo2db: done.
[root@nagiosxi scripts]# service nagios start
Starting nagios: done.
[root@nagiosxi scripts]# ipcs -q

------ Message Queues --------
key        msqid      owner      perms      used-bytes   messages
0xff000002 1245184    nagios     600        0            0

I tried all these things and acknowledgement doesn't work.

[ssax]

Please run these commands, it should fix the issue:

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chown -R nagios.nagcmd /usr/local/nagios/var/rw
chmod g+s /usr/local/nagios/var/rw
service nagios restart

Test it and then send the output of these commands:

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ls -ld /usr/local/nagios/var/rw
ls -l /usr/local/nagios/var/rw

Let us know the results.

[Frédéric GRANAT]

Hi,

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[root@nagiosxi scripts]# chown -R nagios.nagcmd /usr/local/nagios/var/rw
[root@nagiosxi scripts]# chmod g+s /usr/local/nagios/var/rw
[root@nagiosxi scripts]# service nagios restart
Running configuration check...
Stopping nagios:. done.
Starting nagios: done.

I tested the acknowledgement, but it still doesn't work.

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[root@nagiosxi scripts]# ls -ld /usr/local/nagios/var/rw
drwxrwsr-x 2 nagios nagcmd 4096 Jun 24 10:31 /usr/local/nagios/var/rw
[root@nagiosxi scripts]# ls -l /usr/local/nagios/var/rw
total 0
prw-rw---- 1 nagios nagcmd 0 Jun 24 10:31 nagios.cmd
srw-rw---- 1 nagios nagcmd 0 Jun 24 10:31 nagios.qh