NagiosXI 5.2.7 : acknowledgement doesn't work

[tgriep]

Can you login to the Core interface, select a host or service from the menu and try and Acknowledge it and see if that works?
To access the core interface you would use this link.

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http://xxx.xxx.xxx.xxx/nagios/

Then use an administrator account to login.

[Frédéric GRANAT]

Hi,
I tried that but I can't acknowwledge because : "Your account does not have permissions to execute commands."
I used a user displayed as "admin" in NagiosXI.

[lmiltchev]

Can you run the following command and show the output?

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grep -i '<username>\|authentication' /usr/local/nagios/etc/cgi.cfg

where you substitute the "<username>" with the actual username.

[Frédéric GRANAT]

Here it is :

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[root@nagiosxi ~]# grep -i 'nagiosadmin\|authentication' /usr/local/nagios/etc/cgi.cfg
authorized_for_all_host_commands=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagiosadmin
authorized_for_all_hosts=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagios,nagiosadmin,nagiosexploit
authorized_for_all_service_commands=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagiosadmin
authorized_for_all_services=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagios,nagiosadmin,nagiosexploit
authorized_for_configuration_information=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagios,nagiosadmin,nagiosexploit
authorized_for_system_commands=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagiosadmin
authorized_for_system_information=nagiosadmin,stg-ldemoulin,JUrsch2,nagiosadmin,nagiosadmin
use_authentication=1
use_ssl_authentication=0
authorized_for_read_only=nagios,nagiosadmin

[lmiltchev]

Your "nagiosadmin" contact is set as "read-only" in the cgi.cfg... Did you change this on purpose?

[Frédéric GRANAT]

Hi,
authorized_for_read_only=nagios,nagiosadmin
Remark : Authorized for read only is not the same than set for read only
I didn't change anything to the privileges of that user.

What do I have to do ?

[lmiltchev]

Change:

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authorized_for_read_only=nagios,nagiosadmin

to:

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authorized_for_read_only=

save, exit and restart nagios.

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service nagios restart

Next, try to acknowledge a problem in Nagios XI and/or Nagios Core. Let us know if this fixed your issue.

[Frédéric GRANAT]

Hi,
Thank you, the problem is solved.
It seems the migrating to NagiosXI 5 changed the privileges of nagiosadmin account.
You can close the post.

Regards,

Frederic

[mcapra]

Closing this per your request