Can't clear "Critical" service status summary

[bjohnon6030]

I have sticky acknowledged all the critical errors we had listed under "Services", however in the service status summary the "critical" error number has not changed. Aside from manually turning off each individual service, is there any way for me to clear this number?

[rkennedy]

Can you show us a screenshot of what you're trying to clear? You could send a passive check as 'OK' to 'clear' it, but if the check renews and it's still in a critical state then it will go right back.

[bjohnon6030]

The 180 critical errors are almost all unused ports which have been sticky acknowledged. However we would like to see that critical error number drop as well, so that we can see exactly how many actual critical errors there are. The only way so far I have been able to do this is to manually turn off each service. But then we would have to turn them back on when we want to utilize those ports. Either way it's not a huge deal but we were wondering if there was another way to accomplish this. Thank you so much for your help.

[rkennedy]

If you used the wizard, you can change the command for check_xi_service_ifoperstatus, but keep in mind this will turn all criticals for that check to OK. You won't receive the correct information or notification if an interface goes critical (that previously wasn't), so keep that in mind. We'll use the negate plugin, to change all the CRITICAL -> OK.

Change it to -

Code: Select all

$USER1$/negate -c OK $USER1$/check_ifoperstatus -H $HOSTADDRESS$ -C $ARG1$ -k $ARG2$ $ARG3$