High Priority emails not workin in XI

[dlukinski]

Hello Nagios support

We've tried using High Priority emaisl (never worked since the beginning of time - simply produced no emails) and abandoned them until recently
Please help to figure how it could be used

Thank you

[rkennedy]

Not all SMTP servers / email clients will support high priority. Google for example, does not. What are you running on the backend for your mail server, and what client to view messages?

I just tested on my end, and notifications were still coming through without issue after selecting to send as high priority.

[dlukinski]

Not all SMTP servers / email clients will support high priority. Google for example, does not. What are you running on the backend for your mail server, and what client to view messages?

I just tested on my end, and notifications were still coming through without issue after selecting to send as high priority.

Right (must be because today is a hot day as you just pointed something else I did not check for
- unsure what we run as SMTP (remote server i have not access to, but I'll check)

Which SMTP servers work/worked for you for high-priority e-mails? (Linux)

[hsmith]

I think we should find out what you're using before we figure out what server you should be using. Is there a reason you need high priority? Something you're trying to solve by having it set up?

[dlukinski]

I think we should find out what you're using before we figure out what server you should be using. Is there a reason you need high priority? Something you're trying to solve by having it set up?

This would be postfix server and application teams asking for 2-tier emails

[tgriep]

The Outlook client and Microsoft Exchange servers support High Priority emails.
What email client and servers are you using on your environment?

[dlukinski]

The Outlook client and Microsoft Exchange servers support High Priority emails.
What email client and servers are you using on your environment?

I do not believe emails are generated and/or relayed to begin with

[tgriep]

Can you provide more detail on what you mean by

I do not believe emails are generated and/or relayed to begin with

What Mail Method is the Nagios XI server using?
You can check this by going in to the XI GUI and clicking on Admin > Manage Email settings.

Also, for high priority emails, the contact's notification commands have to be set to the following.

Code: Select all

xi_host_notification_handler
xi_service_notification_handler

Can you verify that they are set that way?

[dlukinski]

Can you provide more detail on what you mean by

I do not believe emails are generated and/or relayed to begin with

What Mail Method is the Nagios XI server using?
You can check this by going in to the XI GUI and clicking on Admin > Manage Email settings.

Also, for high priority emails, the contact's notification commands have to be set to the following.

Code: Select all

xi_host_notification_handler
xi_service_notification_handler

Can you verify that they are set that way?

This worked, thank you.

Please close the case

[mcapra]

Closing this up