reminder notificaton once problem is acknowledged

[lyle]

In our case, once a service check transitions to Critical-Hard, it sends out a notification. The operator acknowledges the problem, and future notifications stop.

But say the problem doesn't clear for a long while. Is there any way to have Nagios send out a "reminder" alert even though there are no further state transitions?

Thanks...Lyle

[scottwilkerson]

I believe this is the information you are after...

When you click to "Acknowledge this problem", on the form there is a checkbox labeled "Sticky Acknowledgement".

If you want acknowledgement to continue notifications until the service recovers, uncheck the 'Sticky Acknowledgement' checkbox.

The notifications should re-notify based on the time set in
Service ->Configure Tab -> Re-configure this service -> Notifications Tab
Send a notification every 60 minutes until the problem is resolved.

[lyle]

Great. I think I've got it:

If you acknowledge a problem, but un-check the "sticky" box, regular notifications will go out at "notification_interval" even if the state doesn't change. If "sticky" is checked, no notifications after the first one, unless the state changes.

Correct? Thanks...Lyle

[scottwilkerson]

Great. I think I've got it:

If you acknowledge a problem, but un-check the "sticky" box, regular notifications will go out at "notification_interval" even if the state doesn't change. If "sticky" is checked, no notifications after the first one, unless the state changes.

Correct? Thanks...Lyle

That should be correct.

[lyle]

Thanks....