Windows 10 Explorer Serrvice

[kwhogster]

spoke too soon

Got the error again today

What is up with Windows 10 support?

[lmiltchev]

What is the error that you are getting when you run the command below?

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./check_nt -H 10.2.8.69 -p 12489 -v PROCSTATE -l explorer.exe -s xxxxxxxxxxx

Do you get

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CRITICAL: explorer.exe: not running

or something else?

Can you verify that "explorer.exe" is indeed running? What is the output of the following command run from the CMD prompt on the Windows 10 machine?

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tasklist | find "explorer.exe"

[kwhogster]

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tasklist | find "explorer.exe"
explorer.exe 5404 Console 1 84,416 K

C:\WINDOWS\system32>


It is always running just Nagios thinks it is not receiving data from client sometimes very strange that this is the only one at of all the clients I have.

Thank you

Tom

[rkennedy]

Does it just happen intermittently or is it saying that the service isn't running completely? At this point it's starting to sound more like an NSClient++ / Windows 10 issue. Can you post your NSClient++ log file for us to look at? It might have information on why it's failing.

[kwhogster]

Does it just happen intermittently YES

see log file

[rkennedy]

It sounds like a network or NSClient++ issue as the log files don't seem to indicate anything. I would adjust your max check attempts to a higher number, and this should help to reduce the false positive.

[kwhogster]

this is my service def for the windows 10

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define service{
        use                     generic-service
        host_name               TGKW001
        service_description     NSClient++ Version
        servicegroups           nsclients
        check_command           check_nt!CLIENTVERSION
        }

so add this

max_check_attempts #n

Where do I found the default value ?

[rkennedy]

There really isn't a 'default', but because you have the template generic-service assigned, it's most likely inheriting it through there. Yep, you could change it to for example -

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define service{
        use                     generic-service
        host_name               TGKW001
        service_description     NSClient++ Version
        servicegroups           nsclients
        check_command           check_nt!CLIENTVERSION
        max_check_attempts 20
        }

[kwhogster]

Great will make that change lets see what happens

[tgriep]

Another thing to try is to increase the timeout settings for the NSClient and see if that helps.
Find this section in the nsclient.ini file and increase it to 60 seconds and also change the command in Nagios and increase it to 60 seconds as well.

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[/settings/NSClient/server]
# TIMEOUT
timeout=60