how to get support (I am a paid for customer)

[gary_ford]

we have now paid for xi - great product and we are making good headway.

I have requested an account using the support email but got no reply.. looking for a mod to help me out. I have my license details etc.

[gary_ford]

my request was to try out any beta vmware monitoring they have.. I see the wizard posted uin another thread and have uploaded it but it doesnt show up...

[tonyyarusso]

How long ago did you buy your license? Normally the sales team takes care of adding access to the customer support forum to new customers, although I will note that half of that team was in Italy for the last week, so may have some catching up to do.

As for VMware, the wizard posted so far was actually a community contribution, although it did properly register for me. I guess your mileage may vary with it for some reason. We do have an in-house one that should be posted for testing very shortly. You can watch for that under the Documentation forum or on the 'nagiosxi' Twitter/Identi.ca feeds.

[gary_ford]

How long ago did you buy your license? Normally the sales team takes care of adding access to the customer support forum to new customers, although I will note that half of that team was in Italy for the last week, so may have some catching up to do.

As for VMware, the wizard posted so far was actually a community contribution, although it did properly register for me. I guess your mileage may vary with it for some reason. We do have an in-house one that should be posted for testing very shortly. You can watch for that under the Documentation forum or on the 'nagiosxi' Twitter/Identi.ca feeds.

mnestnik posted yours in another thread...

[tonyyarusso]

So he did, never mind. He just walked in, so told him to look into it. (Also, I was able to confirm the behavior you reported.) Sales people are starting to tackle their inbox backlog now as well, so hopefully both of these will get addressed shortly.

[gary_ford]

So he did, never mind. He just walked in, so told him to look into it. (Also, I was able to confirm the behavior you reported.) Sales people are starting to tackle their inbox backlog now as well, so hopefully both of these will get addressed shortly.

great, I am keen to test this out for you on my deployment.

[tonyyarusso]

Ooooooh - he posted a zip file containing both the actual wizard and a start on documentation. So, you need to unzip what was posted, and then upload the second zip file that was extracted from that.

[gary_ford]

lol - my bad. thought as it was a zip it just gets uploaded..

[gary_ford]

lol - my bad. thought as it was a zip it just gets uploaded..

installed vsphere .sdk but when trying the perl module i get this...

I run the command

Code: Select all

rpm -Uvh perl-Nagios-Plugin-*.rpm

and this is the output

error: File not found by glob: perl-Nagios-Plugin-*.rpm

[tonyyarusso]

You will need to download that file first - it's available from http://assets.nagios.com/downloads/nagi ... noarch.rpm