Nagios XI 5.3 Possible Alert Issue via email

[FLCUISIT]

I upgraded to version 5.3 this am and am noticing that we are not getting alerts via email anymore. Test email from nagiosxi console arrives just fine. Tested by bringing host down, alert shows in latest alert, but did not receive notification email Checked notification groups and show properly. Any thoughts?

[FLCUISIT]

Attaching notifications. Email alerts terminated at 10:51ET, but showing around 129 alerts that should have been delivered vaia email

[BanditBBS]

I was planning to update tomorrow, but guess I'm not now!

Just tested on my dev system. Test notification received immediately, but actual notifications not being received.

[mquistorff]

I have the same issue on both my test systems. e-mail test goes through but alarm notifications are not being sent after updating to 5.3.

[Box293]

This has been identified as an issue and the fix is in the following KB article:

https://support.nagios.com/kb/article.php?id=545

Let us know how it goes.

[BanditBBS]

This has been identified as an issue and the fix is in the following KB article:

https://support.nagios.com/kb/article.php?id=545

Let us know how it goes.

Troy, that fixed it. However, the manual method commands are wrong. The file name is utils-events.inc.php and the one in the directions doesn't have the .inc part in it. Other than that, all good!

[Box293]

Thanks for that, I've just updated the KB article to reflect the correct file.

[FLCUISIT]

Thanks for the update. That resolved the issue on our side as well.

[avandemore]

Great FLCUISIT, glad to hear you issue is resolved. I'm closing this thread now. If you have further issues, please open a new one. Thanks for using the Nagios forums!