Not dispatching notification for critical service check

[jkinning]

I have a host with several service checks. I noticed one was critical and had been for a little over 2 hours. I looked at the "view service notifications" and it was blank. So I went to the CCM and verified the service and it had the proper contact and time and all that good jazz. Everything looked alright.
Here is the service check:

Code: Select all

define service {
        host_name                       XPRESSION1P
        service_description             Filecount - CRC Letter Fax.pdf
        check_command                   check_nrpe!check_files -a path=D:/RealTime_Output/CRCLetters/Fax warning=count=75 critical=count=100!!!!!!!
        max_check_attempts              5
        check_interval                  5
        retry_interval                  1
        check_period                    xi_timeperiod_24x7
        notification_interval           60
        notification_period             20minute-scheduled
        notification_options            c,r,
        notifications_enabled           1
        contacts                        edcd Test Print Group
        register                        1
        }

Timeperiod:

Code: Select all

define timeperiod {
        timeperiod_name                         20minute-scheduled
        alias                                   20 Minute Downtime Nightly
        wednesday                               00:00-03:55
        tuesday                                 04:10-24:00
        tuesday                                 00:00-03:55
        monday                                  04:10-24:00
        monday                                  00:00-03:55
        sunday                                  04:10-24:00
        sunday                                  00:00-03:55
        wednesday                               04:10-24:00
        thursday                                00:00-03:55
        thursday                                04:10-24:00
        friday                                  00:00-03:55
        friday                                  04:10-24:00
        saturday                                00:00-03:55
        saturday                                04:10-24:00
        }

[rkennedy]

Could you also show us the definition for the edcd Test Print Group contact?

While your at it, please post the service definition segment for XPRESSION1P from /usr/local/nagios/var/objects.cache. This will help us to see the entire compiled definition as well.

[jkinning]

Code: Select all

define contact {
        contact_name                            edcd Test Print Group
        alias                                   EDCD Test Print Group
        host_notifications_enabled              1
        service_notifications_enabled           1
        host_notification_period                xi_timeperiod_24x7
        service_notification_period             xi_timeperiod_24x7
        host_notification_options               d,r,
        service_notification_options            c,r,
        host_notification_commands              notify-host-by-email
        service_notification_commands           notify-service-by-email
        email                                   [email protected]
        }

Code: Select all

define host {
        host_name       XPRESSION1P
        alias   XPRESSION1P
        address 10.131.83.37
        check_period    xi_timeperiod_24x7
        check_command   check_icmp_custom!!!!!!!!
        contact_groups  edcd,server_mgmt_team,critical_one
        notification_period     xi_timeperiod_24x7
        initial_state   o
        importance      0
        check_interval  5.000000
        retry_interval  5.000000
        max_check_attempts      5
        active_checks_enabled   1
        passive_checks_enabled  1
        obsess  1
        event_handler_enabled   1
        low_flap_threshold      0.000000
        high_flap_threshold     0.000000
        flap_detection_enabled  1
        flap_detection_options  a
        freshness_threshold     0
        check_freshness 0
        notification_options    r,d
        notifications_enabled   1
        notification_interval   120.000000
        first_notification_delay        0.000000
        stalking_options        n
        process_perf_data       1
        icon_image      win_server.png
        statusmap_image win_server.png
        retain_status_information       1
        retain_nonstatus_information    1
        }

Code: Select all

define service {
        host_name       XPRESSION1P
        service_description     Filecount - CRC Letter Fax.pdf
        check_period    xi_timeperiod_24x7
        check_command   check_nrpe!check_files -a path=D:/RealTime_Output/CRCLetters/Fax warning=count=75 critical=count=100!!!!!!!
        contacts        edcd Test Print Group
        notification_period     20minute-scheduled
        initial_state   o
        importance      0
        check_interval  5.000000
        retry_interval  1.000000
        max_check_attempts      5
        is_volatile     0
        parallelize_check       1
        active_checks_enabled   1
        passive_checks_enabled  1
        obsess  1
        event_handler_enabled   1
        low_flap_threshold      0.000000
        high_flap_threshold     0.000000
        flap_detection_enabled  1
        flap_detection_options  a
        freshness_threshold     0
        check_freshness 0
        notification_options    r,c
        notifications_enabled   1
        notification_interval   60.000000
        first_notification_delay        0.000000
        stalking_options        n
        process_perf_data       1
        retain_status_information       1
        retain_nonstatus_information    1
        }

There are other service definition segments but here is the one that I noticed experiencing issues.

[jkinning]

I just heard from other users and it appears Nagios is sending no notifications out.

[tmcdonald]

Possiby this has been resolved - https://support.nagios.com/kb/article.php?id=545

There was a small window of time where there was a broken 5.3.0 installer. Are you on 5.3.0? If so, please re-download and re-run the upgrade.

[jkinning]

So far that seems to help. If you could keep this open until Monday and then you can close it just to make sure.

[tmcdonald]

Will do