How to send alerts as tickets to BMC Remedy

[caterpillartce]

if I run "which perl" or "whereis perl", it returns "/usr/bin/perl", but when I try to "cd /usr/bin/perl" it says no such file or directory (and indeed there is no such directory on the Nagios server).

So I think my problem is there is no perl installation on my Nagios server.

And my questions now are:

1. is perl part of the Ngaios installation? in other words, should it have been installed already?
2. anybody knows the easiest direction for me (who doesn't know Linux much) to follow to install perl on Linux? I would submit a ticket for our Linux team to do it, but they have resource issue and I am not sure when they can get to my request. They did give me sudo root access, so I suppose if there is easy-to-follow instructions, I can do it myself.

Thanks!!!

[lmiltchev]

if I run "which perl" or "whereis perl", it returns "/usr/bin/perl", but when I try to "cd /usr/bin/perl" it says no such file or directory (and indeed there is no such directory on the Nagios server).

You are not going to be able to "cd" into the "/usr/bin/perl" as this is not a directory but a binary.

Open the "send_to_bmc.pl" in vi:

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vi /usr/local/nagios/libexec/send_to_bmc.pl

then type:

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:set ff?

and hit "Enter". See if the output says:

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fileformat=unix

If the fileformat=dos, type the following:

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:set ff=unix

and press "Enter".
Save, and exit:

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:wq

Let us know if this solved your issue. If not, open a new support ticket in our email ticketing system.