Notification Escalations - need help creating...

[rjb905]

Sorry as I'm still learning the ins / outs of the system. I'm trying to notification escalations setup within the system:

I've been able to get notifications from the Explorer service that I defined (the syntax is shown below) - however in the serviceescalation its not firing off and sending to my management.

I want to have the escalation email to fire off after the initial notification happed 3 times

- the contact rboyle gets emailed every 5 minutes / 3 times.
- if the issue is not acknowledged within the system then escalate it to the "service escalation" and email the management contact.

- the way its written right now the email is kicking off fine to the rboyle contact.
- it is not emailing the management contact through the "serviceescalation"

Here is how it is currently coded -- any help is appreciated - thanks.

## Service is defined - Explorer is defined on HostA.domain.com

define service{
host_name HostA.domain.com
service_description Explorer
max_check_attempts 5
check_interval 1
retry_interval 1
check_period 24x7
notification_interval 5
notification_period 24x7
notification_options w,c,r
notifications_enabled 1
contacts nagiosadmin, rboyle
contact_groups admins
check_command check_nt!PROCSTATE!-d SHOWALL -l explorer.exe

}

## Define The Service Escalation:

define serviceescalation{
host_name HostA.domain.com
service_description Explorer
first_notification 3
last_notification 4
notification_interval 5
contacts emarkey
# contact_groups
}

[rkennedy]

At a quick glance of your configuration files, the escalation looks proper. Based on how it's currently configured, what observations have you made about the notifications being delivered?