One user does not get notifcations

[djobidon]

Hi,

i tried to find why one of my users is not receving notifications, event though I made sure notification were enable and intervals were ok. When looking at the maillog, I see that nagios does not event try to send an email but nagios.log shows a notification line when an event occurs.

I am using a vmware image of XI 5.3.0

Mod Edit: Moved profile to shared drive.

[bwallace]

Thanks for the profile. First thing to do is run the repair db script, based on the following error in mysqllog.txt. There may be other things going on but this needs to be corrected first.

ERROR] /usr/libexec/mysqld: Incorrect key file for table './nagios/nagios_contactnotificationmethods.MYI'; try to repair it

Run through the steps outlined in this doc:
https://assets.nagios.com/downloads/nag ... tabase.pdf

Also, which user is not receiving notifications and for what hosts and services?

[djobidon]

Sorry, the user is marcandre.alain. I tried the repair and did not get any errors, then tried to send a notification again but still nothing was received by the user and no sign of attempt in maillog but there is a NOTIFICATION line for it in nagios.log

[avandemore]

Run this in a terminal window: tail -f /usr/local/nagiosxi/var/cmdsubsys.log

Provoke an event that should sent an email to the user. Please post the output from the command.

[djobidon]

Unplugged a device, then made it go hard state then sent custom notification at device level, then did same thing for its ping service.

Code: Select all

......................................tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated

PROCESSED 1 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated

PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
............................................................tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
............................................................tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 0 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
......................................PROCESSING COMMAND ID 4687...
PROCESS COMMAND: CMD=16, DATA=a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029471;}
COMMAND DATA: a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029471;}
CMDARR:
Array
(
    [host_name] => QSLHQ Teops LifeSize
    [cmd] => 98
    [start_time] => 1478029471
)
CORE CMD: SCHEDULE_FORCED_HOST_CHECK;QSLHQ Teops LifeSize;1478029471
SUBMITTING A NAGIOSCORE COMMAND...
.....................tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 1 COMMANDS
SS COMMAND: CMD=16, DATA=a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029542;}
COMMAND DATA: a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029542;}
CMDARR:
Array
(
    [host_name] => QSLHQ Teops LifeSize
    [cmd] => 98
    [start_time] => 1478029542
)
CORE CMD: SCHEDULE_FORCED_HOST_CHECK;QSLHQ Teops LifeSize;1478029542
SUBMITTING A NAGIOSCORE COMMAND...
..............tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated

PROCESSED 2 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
...............................PROCESSING COMMAND ID 4690...
PROCESS COMMAND: CMD=16, DATA=a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029647;}
COMMAND DATA: a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029647;}
CMDARR:
Array
(
    [host_name] => QSLHQ Teops LifeSize
    [cmd] => 98
    [start_time] => 1478029647
)
CORE CMD: SCHEDULE_FORCED_HOST_CHECK;QSLHQ Teops LifeSize;1478029647
SUBMITTING A NAGIOSCORE COMMAND...
.............................tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 1 COMMANDS
host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029688;}
COMMAND DATA: a:3:{s:9:"host_name";s:20:"QSLHQ Teops LifeSize";s:3:"cmd";i:98;s:10:"start_time";i:1478029688;}
CMDARR:
Array
(
    [host_name] => QSLHQ Teops LifeSize
    [cmd] => 98
    [start_time] => 1478029688
)
CORE CMD: SCHEDULE_FORCED_HOST_CHECK;QSLHQ Teops LifeSize;1478029688
SUBMITTING A NAGIOSCORE COMMAND...
................................................tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated

PROCESSED 2 COMMANDS
tail: /usr/local/nagiosxi/var/cmdsubsys.log: file truncated
.
PROCESSED 1 COMMANDS

EDIT: Please wrap long outputs in code tag.

[avandemore]

Hm, that output wasn't helpful. Please try the same procedure except using this cmd:

Code: Select all

tail -F /usr/local/nagiosxi/var/event_handler.log

Also 5.3.2 was released today. Between the bug fixes in that and 5.3.1, it's worth upgrading to that prior to trying to track this issue down any further. You can find instructions here:

How to Manually Update Nagios XI

[djobidon]

EDIT: Please wrap output in code tag

Here is the output:

Code: Select all

LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
tail: /usr/local/nagiosxi/var/event_handler.log: file truncated
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
Array
(
    [0] => 81680
    [eventqueue_id] => 81680
    [1] => 1478197447
    [event_time] => 1478197447
    [2] => 2
    [event_source] => 2
    [3] => 1
    [event_type] => 1
    [4] => 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
    [event_meta] => 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
)
Array
(
    [0] => 81681
    [eventqueue_id] => 81681
    [1] => 1478197447
    [event_time] => 1478197447
    [2] => 2
    [event_source] => 2
    [3] => 1
    [event_type] => 1
    [4] => YToxNTp7czoxMjoiaGFuZGxlci10eXBlIjtzOjQ6Imhvc3QiO3M6NDoiaG9zdCI7czoyMDoiUVNMSFEgVGVvcHMgTGlmZVNpemUiO3M6MTE6Imhvc3RhZGRyZXNzIjtzOjE0OiIyMDcuMjUzLjU0LjIwMiI7czo5OiJob3N0c3RhdGUiO3M6NDoiRE9XTiI7czoxMToiaG9zdHN0YXRlaWQiO3M6MToiMSI7czoxMzoibGFzdGhvc3RzdGF0ZSI7czoyOiJVUCI7czoxNToibGFzdGhvc3RzdGF0ZWlkIjtzOjE6IjAiO3M6MTM6Imhvc3RzdGF0ZXR5cGUiO3M6NDoiU09GVCI7czoxNDoiY3VycmVudGF0dGVtcHQiO3M6MToiMSI7czoxMToibWF4YXR0ZW1wdHMiO3M6MToiMyI7czoxMToiaG9zdGV2ZW50aWQiO3M6NjoiODM5MTM0IjtzOjEzOiJob3N0cHJvYmxlbWlkIjtzOjY6IjM2MDU4MyI7czoxMDoiaG9zdG91dHB1dCI7czo0NToiQ1JJVElDQUwgLSAyMDcuMjUzLjU0LjIwMjogcnRhIG5hbiwgbG9zdCAxMDAlIjtzOjE0OiJsb25naG9zdG91dHB1dCI7YjowO3M6MTI6Imhvc3Rkb3dudGltZSI7czoxOiIwIjt9
    [event_meta] => 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
)
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
tail: /usr/local/nagiosxi/var/event_handler.log: file truncated
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
Array
(
    [0] => 81682
    [eventqueue_id] => 81682
    [1] => 1478197491
    [event_time] => 1478197491
    [2] => 2
    [event_source] => 2
    [3] => 1
    [event_type] => 1
    [4] => 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
    [event_meta] => YToxNTp7czoxMjoiaGFuZGxlci10eXBlIjtzOjQ6Imhvc3QiO3M6NDoiaG9zdCI7czoyMDoiUVNMSFEgVGVvcHMgTGlmZVNpemUiO3M6MTE6Imhvc3RhZGRyZXNzIjtzOjE0OiIyMDcuMjUzLjU0LjIwMiI7czo5OiJob3N0c3RhdGUiO3M6NDoiRE9XTiI7czoxMToiaG9zdHN0YXRlaWQiO3M6MToiMSI7czoxMzoibGFzdGhvc3RzdGF0ZSI7czo0OiJET1dOIjtzOjE1OiJsYXN0aG9zdHN0YXRlaWQiO3M6MToiMSI7czoxMzoiaG9zdHN0YXRldHlwZSI7czo0OiJTT0ZUIjtzOjE0OiJjdXJyZW50YXR0ZW1wdCI7czoxOiIyIjtzOjExOiJtYXhhdHRlbXB0cyI7czoxOiIzIjtzOjExOiJob3N0ZXZlbnRpZCI7czo2OiI4MzkxMzUiO3M6MTM6Imhvc3Rwcm9ibGVtaWQiO3M6NjoiMzYwNTgzIjtzOjEwOiJob3N0b3V0cHV0IjtzOjQ1OiJDUklUSUNBTCAtIDIwNy4yNTMuNTQuMjAyOiBydGEgbmFuLCBsb3N0IDEwMCUiO3M6MTQ6Imxvbmdob3N0b3V0cHV0IjtiOjA7czoxMjoiaG9zdGRvd250aW1lIjtzOjE6IjAiO30=
)
Array
(
    [0] => 81683
    [eventqueue_id] => 81683
    [1] => 1478197491
    [event_time] => 1478197491
    [2] => 2
    [event_source] => 2
    [3] => 1
    [event_type] => 1
    [4] => 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
    [event_meta] => 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
)
Array
(
    [0] => 81684
    [eventqueue_id] => 81684
    [1] => 1478197511
    [event_time] => 1478197511
    [2] => 2
    [event_source] => 2
    [3] => 1
    [event_type] => 1
    [4] => 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
    [event_meta] => 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
)
Array
(
    [0] => 81685
    [eventqueue_id] => 81685
    [1] => 1478197511
    [event_time] => 1478197511
    [2] => 2
    [event_source] => 2
    [3] => 1
    [event_type] => 1
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    [event_source] => 2
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    [event_type] => 1
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DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
tail: /usr/local/nagiosxi/var/event_handler.log: file truncated
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
Array
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    [eventqueue_id] => 81687
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Array
(
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    [eventqueue_id] => 81689
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    [event_time] => 1478197591
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Array
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    [eventqueue_id] => 81690
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    [event_time] => 1478197591
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    [event_source] => 2
    [3] => 2
    [event_type] => 2
    [4] => 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
    [event_meta] => 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
)
Array
(
    [0] => 81691
    [eventqueue_id] => 81691
    [1] => 1478197591
    [event_time] => 1478197591
    [2] => 2
    [event_source] => 2
    [3] => 2
    [event_type] => 2
    [4] => 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
    [event_meta] => 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
)
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING

[avandemore]

XI > Admin > System Profile > Download Profile

Please include the zip file in your response. You can PM myself or other support personnel if you have privacy concerns.

[djobidon]

Here is the updated profile

[avandemore]

The contact marcandre.alain has these options set:

Code: Select all

	host_notification_options     		d,u,r,f,s,n,
	service_notification_options  		w,u,c,r,f,s,n,

Here is the documentation on these options:
https://assets.nagios.com/downloads/nag ... ml#contact

So to remove that go to XI > Configure > CCM > Contacts > marcandre.alain > Alert Settings > then unselect None.