Not updating via UI

[SavaSC]

Hello,

Every time we upgrade NagiosXI we lose the ability to do updates via the user interface. I have attached a screen shot of what I get. It will sit like this most of the day before failing.

I have opened a thread on this before (https://support.nagios.com/forum/viewto ... 16&t=38675) and was told that the issue would be fixed in 5.3. Unfortunately, it has not been.

I have attached a download of the system profile.

Thanks for your help.

EDIT: Removed profile.

[rkennedy]

Which version of Nagios were you upgrading from previously? If it was a 5.2.x version, then the changes to the upgrade process won't take affect until AFTER the upgrade.

There were changed made in 5.3, and at this point it seems to be a different issue on each system. If you'd like, I could sit through a remote session the next time you want to upgrade and I can debug through the process with you to figure out why it's getting stuck.

[SavaSC]

I am upgrading from 5.3.1.

If you think sitting with me during an upgrade will help, I'm for it.

[rkennedy]

Sure, it'll at least allow me to see what's going on and why it isn't finishing successfully. I might be able to fix it on the spot if it's a one off.

When we release the next version, and your system needs to be updated, could you submit a ticket in referencing this thread and my username? We'll get something scheduled from there.

[SavaSC]

Will do.

Thanks.

[avandemore]

Sounds like you're handling this through a ticket instead. Are we okay to lock this thread then?

[SavaSC]

As v.5.3.3 is out I have put in a ticket. You may close this thread if you wish.

[ssax]

Locking thread as we will continue support through the ticket.