Issue with Notification Escalation

[vinish098]

I am trying to configure Host Notification Escalation but its not giving expecting results. Please look into the "/usr/local/nagios/etc/hostescalations.cfg"

define hostescalation {
# config_name escalationlow_lv1
host_name S1_N1V2_SRM_E_Ten_P
hostgroup_name Super Dome Server-I
contact_groups escalation1
first_notification 1
last_notification 3
notification_interval 1
escalation_period 24x7
escalation_options u,r,d,
}

define hostescalation {
# config_name escalationlow1_lv2
host_name S1_N1V2_SRM_E_Ten_P
hostgroup_name Super Dome Server-I
contact_groups escalation1,escalation2
first_notification 4
last_notification 15
notification_interval 1
escalation_period 24x7
escalation_options u,r,d,
}



If I am providing simple notifications using a specific contact group, I am receiving alerts.

If I am not providing a contact group in notification option, I am not receiving alerts

As per the documents provided by Nagios, "Once a notification is escalated, the contact/groups and notification options for the object will be overridden by the escalation's settings. " This is not working in my case.

Kindly help me solve this.

[dwhitfield]

Could you please PM me your profile? Admin > System Config > System Profile (click "Show Profile" in XI 5 onwards)

Once you have PMed the profile, please update this thread so that it will show up on our dashboard. Thanks!

UPDATE: Profile received and shared with techs.

[vinish098]

I have PMed the required profile. Please have a look.

Regards,
Vinish

[vinish098]

Hi dwhitfield,

I have PMed you the profile, but its showing in outbox instead of sent.

[dwhitfield]

I notice you are using the trial version of the software. Have you used your one-hour quickstart? Information on the quickstarts is available at https://www.nagios.com/services/quickstart/

That said, I'm a little confused by

If I am not providing a contact group in notification option, I am not receiving alerts

It looks to me you have contact groups set for both. Could you clarify what is happening, perhaps with some screenshots?

Thanks!

[vinish098]

The Notification Escalation configuration was perfectly fine. It's working now.

I was little confused in the "Duration" attached in screenshot for more clarity.

[rkennedy]

Awesome. Are we good to mark this thread as resolved then?

[vinish098]

Yes, Please go ahead and mark resolved.

Thanks,
Vinish

[avandemore]

Great, thanks for using the Nagios forums. Please open a new thread if you have further issues.