Nagios XI Dashboard is not loading data.

[cstg-infra]

Hi Support,

The Dashboard is not showing any status summery after login into Nagios XI (Please refer the attached screenshot), but CCM Objects summery is showing all the hosts and services.
We have tried to upgrade Nagios XI to the latest version but it did not fix the issue. We need your urgent help to resolve this.

Please let us know if you need any working session during PST or any further information to proceed. Expecting your quick response on this.

Thank you..

[rkennedy]

Could you please PM over a profile for us to look at? (Admin -> System Profile -> Download Profile)

Also - were there any recent changes in your environment that lead up to this happening?

[cstg-infra]

Hi Support,
I got this error when i clicked on download profile.

PROFILE BUILD FAILED

Array
(
)

CODE: 1
Thanks,
Srini

[avandemore]

Please see this article:

https://support.nagios.com/kb/article.p ... ategory=44

[cstg-infra]

Hi,

I am attaching a text file with the comparison between what are the expected entries in /etc/sudoers and what is already there on our Nagios server. (Please refer attached file).
It looks like required entries are already there, please let us know if we missed anything.

Thanks,
Amrit

[lmiltchev]

Run the following commands, and show the output:

Code: Select all

grep tty /etc/sudoers
grep nag /etc/group
chage -l nagios
chage -l apache
service nagios status
service ndo2db status
tail -50 /var/log/cron

Also show the output of:

Code: Select all

tail -50 /var/log/mysqld.log

or

Code: Select all

tail -50 /var/log/mariadb/mariadb.log

depending on the OS.

[rkennedy]

To add to what @lmiltchev mentioned, the reason your profile is failing, is because you do not have a sudoers entry for it -

Code: Select all

NAGIOSXIWEB ALL = NOPASSWD:/usr/local/nagiosxi/html/includes/components/profile/getprofile.sh

[cstg-infra]

We will get back to you shortly..

[rkennedy]

Sounds good - let us know when you have an update.

[cstg-infra]

Please find the System Profile (.zip file) attached.