Installation error

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
wcdba
Posts: 9
Joined: Wed Jan 18, 2012 2:51 pm

Re: Installation error

Post by wcdba »

Hi,

I downloaded the new rel. as per the instructions, I am getting the following error:

Nagios XI Installation Log
==========================
DATE: Thu Jan 19 09:44:29 PST 2012

DISTRO INFO:
OracleServer
6.2
i686

THIS IS AN UPGRADE!

OLD VERSION:
full=2009R1.4B
major=2009
minor=R1.4B
releasedate=2011-01-26
release=126

INSTALLING:
full=2011R1.9
major=2011
minor=R1.9
releasedate=2011-12-13
release=209

Configuring Yum...
package centos-release is not installed
ERROR: Please add the 'Optional' channel to your Red Hat systems subscriptions.
You can do so in the Redhat Network web interface or using the rhn-channel command.
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lmiltchev
Bugs find me
Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: Installation error

Post by lmiltchev »

Please, follow this document to resolve your issue:

http://support.nagios.com/wiki/index.ph ... ptions..22
Be sure to check out our Knowledgebase for helpful articles and solutions!
wcdba
Posts: 9
Joined: Wed Jan 18, 2012 2:51 pm

Re: Installation error

Post by wcdba »

I am using oracle linux 6(same as RH linux 6). subscribed to Oracle Linux 6 Add ons (i386) from the oracle linux network,
still getting the same error:

========================
Nagios XI Full Installer
========================

This script will do a complete install of Nagios XI by executing all necessary sub-scripts.

IMPORTANT: This script should only be used on a 'clean' install of CentOS or RedHat. Do NOT use this on a system that has been tasked with other
purposes or has an existing install of Nagios Core. To create such a clean install you should have selected ONLY the 'Base' package in the OS installer.
Do you want to continue? [Y/n] y
Proceeding with installation...
Checking MySQL credentials...
Enter the MySQL root password to continue...
MySQL Root Password: nagiosxi
Password validated.
Running './0-yum'...
Configuring Yum...
package centos-release is not installed
ERROR: Please add the 'Optional' channel to your Red Hat systems subscriptions.
You can do so in the Redhat Network web interface or using the rhn-channel command.
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './0-yum'
User avatar
lmiltchev
Bugs find me
Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: Installation error

Post by lmiltchev »

Run in terminal the following command and show the output:

Code: Select all

#  rhn-channel -l
Do you get anything like this one?

Code: Select all

# rhel-x86_64-server-optional-6
I am not convinced that RH linux 6 and Oracle Linux 6 are the same... similar - yes, but the same - I don't know.

Technically, this distro is NOT supported by us, but I will ask our expert on repos/packages to take a look at it tomorrow and see if he can figure it out.
Be sure to check out our Knowledgebase for helpful articles and solutions!
wcdba
Posts: 9
Joined: Wed Jan 18, 2012 2:51 pm

Re: Installation error

Post by wcdba »

Thank you. if you could confirm if Oracle Ent. linux 6 is compatible from the experts.

[root@monitor nagiosxi]# rhn-channel -l
ol6_i386_addons
ol6_i386_latest
wcdba
Posts: 9
Joined: Wed Jan 18, 2012 2:51 pm

Re: Installation error

Post by wcdba »

Hi, Could you confirm if it will work on Oracle linux.
Our management is interested in evaluating this product before we buy the license.
We would like to make our decision to proceed with the poc.

Thanks
mguthrie
Posts: 4380
Joined: Mon Jun 14, 2010 10:21 am

Re: Installation error

Post by mguthrie »

We do not support Oracle Linux. We only support RHEL/CentOS 5.5+ & 6+ for our installer scripts. I suggest retrying the installer on a supported platform.
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