Upgrade to latest version from XI 2014R2.7 Failed

[nms_system_support]

I have tried to upgrade from the GUI as well as manually but it is not possible. SystemInfo: Linux nagios-nms.wind.gr 2.6.32-642.el6.x86_64 #1 SMP Wed Apr 13 00:51:26 EDT 2016 x86_64 x86_64 x86_64 GNU/Linux

Please find attached the upgrade log:

[rkennedy]

Can you show us the output or log file that was shown when you attempted to upgrade? The attached file just seems to be the upgrade script.

[nms_system_support]

Sorry wrong file uploaded! I uploaded the upgrade.log.

[rkennedy]

No problem, still not seeing the upgrade.log - could you check again or PM it over?

EDIT: received.

[nms_system_support]

Correct file uploaded, I will also pm it to you.

[ssax]

Please run this command and then try again:

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yum install -y 'perl(Test::Simple)' 'perl(Class::Accessor)' perl-Params-Validate perl-Config-Tiny perl-Math-Calc-Units

Send us the full output of this command (as well as your upgrade.log file) if you are still having issues.

Let us know the results.


Thank you

[nms_system_support]

No Luck. Please see the attachment for the full log (As well as the output from the command you sent me).

[tgriep]

It looks like the epel repository is not installed on your server and that is where the missing package is from.

Enable the epel repo by running the following as root.

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cd /tmp
wget https://dl.fedoraproject.org/pub/epel/epel-release-latest-6.noarch.rpm
sudo rpm -Uvh epel-release-6*.rpm

Them run this to install the missing required package for the XI upgrade.

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yum install perl-Math-Calc-Units

I also saw that you have a proxy server. Take a look at this link to configure the XI server to use a proxy server.
https://support.nagios.com/kb/article.php?id=147

[nms_system_support]

That worked, thank yo! However, after the upgrade we get no graphs, can you please advise?

[tgriep]

Are you seeing that message for every graph or for certain ones?

Can you login as root to the XI server, run the following command

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tail -f /var/log/httpd/*_log

Then go to the XI GUI and view a graph and post the output from the tail command.
Also, run this as root and post the output here as well.

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ps -ef --cols=300