Click Apply Configuration but it still shows "Not Applied"

[xlin125]

I have Nagios XI 5.2.3 running on Redhat 6.8. I noticed that when I created a new Nagios service to monitor the Nagios XI server itself (localhost) and then Apply Configuration, it returned fine, and the new Nagios service started doing monitoring as well. However, Under the Service, it still showed "Changes detected! Apply Configuration for new changes to take effect.", and the status of that service is still "Not Apllied". I tried to Apply Configuration, and this issue remains the same. I did not see this problem on this Nagios XI server before. What went wrong and how to fix it? Thanks!

[avandemore]

XI > Configure > Core Config Manager > Config File Management > Delete Files > Write Configs > Verify Files > Restart Nagios Core

Please report your result. Also note, this commands have been renamed slightly so you may need to adjust the steps.

[xlin125]

Thanks for the quick response.

I can not find "Config File Management" under "Core Config Manager". Please see the attached for the two screen shots under Configure:

[xlin125]

Under XI > Configure > Core Config Manager > Tools > Write Config Files, I found the something similar. Please see the attached. Am I get it right on my XI 5.2.3?

[avandemore]

Yes, please do Delete > Write > Verify > Restart.

[xlin125]

Do I need to be nagiosadmin to perform these steps or just my XI ID with admin privilege is good enough to perform these steps and restart Nagios Core? Restarting Nagios Core means "service nagios restart"?

[ssax]

Admin privileges is fine.

After you're done doing that, please run this tail command (and let it run):

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tail -F /usr/local/nagiosxi/var/cmdsubsys.log /var/log/httpd/*error_log

Then try applying configuration and send us the entire output.


Thank you

[xlin125]

I did the Delete > Write > Verify > Restart. Then tail the two files, then Apply Configuration. It restarted successfully, but XI still shows the new services are still "Not Applied", even these services are doing monitoring ok. Please see the entire output attached from the tail command. Thanks!

[rkennedy]

If apply config ran successfully now, but still shows not applied, this is usually related to system time and SQL time not being aligned. What is the output of these commands?

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grep "date.timezone" /etc/php.ini
ls -l /etc/localtime
php -r 'echo date("D M j G:i:s T Y")."\n";'
date
mysql -unagiosxi -pn@gweb -e "SELECT NOW();"

If any of these do not line up, then you'll need to adjust them. As for if SQL is offloaded, you'll want to make sure the SQL time set in the DB aligns to Nagios.

[xlin125]

$ grep "date.timezone" /etc/php.ini
; http://www.php.net/manual/en/datetime.c ... e.timezone
date.timezone = America/New_York
$ ls -l /etc/localtime
lrwxrwxrwx 1 root root 26 Oct 17 20:42 /etc/localtime -> /usr/share/zoneinfo/US/UTC
$ date
Thu Dec 22 22:19:14 UTC 2016

$ ./mysql -unagiosxi -pn@gweb -e "SELECT NOW();"
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2)

$ ls -l /opt/app/mysql/mysql.sock
srwxrwxrwx 1 mysql mysql 0 Dec 22 16:00 /opt/app/mysql/mysql.sock

The mysql.lock file is in /opt/app/mysql/ directory. How should I run mysqls command to point to the correct path for this lock file (syntax?)?

I also noticed the time/clock issue because under the Home > Service Detail, the Duration shows a negative time for the new services.