Nagvis to Nagios XI page(session has timed out)

[bennspectrum]

When we login with Nagios XI, then switch to Nagvis page and login. If I click the Nagvis icon to see a host performance data. The page will jump to the Nagios XI page, and I will get the "Your session has timed out" on the page.
By the way, this problem only occurs when I use domain name in the URL.
If I use the IP Address in the URL, this problem will not occur.
I use Chrome 55.0.2883.75 m 64bit.

[mcapra]

Can you share a screenshot of your Admin -> System Settings page? Be sure to remove any sensitive information.

The Program URL and External URL should match what you use regularly to access the Nagios XI GUI.

Can you also share the output of the following command:

Code: Select all

grep '' /etc/httpd/conf.d/*.conf

Be sure to exclude any sensitive information.

[bennspectrum]

Thank you for your reply
I have set the External URL on the System Settings page.
Although this issue is still not resolved, but we decided to use the Program URL(http://IP) directly Nagios XI.
thank very much.

[rkennedy]

Are you using a front end proxy, or load balancer at all? It sounds like the session may not be setting properly / variables passing properly.