Nagios XI upgrade

[ab3pu]

Trying to upgrade my Nagios XI.

It seems to have failed. Here is a copy of the output.

Any thoughts?

---- Starting Nagios XI Backup ----
No entry for terminal type "unknown";
using dumb terminal settings.
Running configuration check...
Stopping nagios:. done.
Starting nagios: done.
Backing up Core Config Manager (NagiosQL)...
tar: Removing leading `/' from member names
tar: Removing leading `/' from member names
Backing up Nagios Core...
tar: Removing leading `/' from member names
tar: /usr/local/nagios/var/rw/nagios.qh: socket ignored
tar: /usr/local/nagios/var/ndo.sock: socket ignored
tar: /usr/local/nagios/var: file changed as we read it
tar: /usr/local/nagios/share/perfdata/Environmental-CHS-SH3-POE/Ping.rrd: file changed as we read it
tar: /usr/local/nagios/share/perfdata/Environmental-CHS-SH3-POE/_HOST_.rrd: file changed as we read it
tar: /usr/local/nagios/share/perfdata/Environmental-CHS-SH3-POE: file changed as we read it
tar: /usr/local/nagios/share/perfdata/CHS-DC-R17-PDU1/_HOST_.rrd: file changed as we read it
tar: /usr/local/nagios/share/perfdata/CHS-DC-R17-PDU1: file changed as we read it
tar: /usr/local/nagios/share/perfdata/Infrastructure-V-SYNPROD-DC-02/_HOST_.rrd: file changed as we read it
tar: /usr/local/nagios/share/perfdata/Infrastructure-V-SYNPROD-DC-02: file changed as we read it
tar: /usr/local/nagios/share/perfdata: file changed as we read it
Backing up Nagios XI...
tar: Removing leading `/' from member names
Backing up MRTG...
tar: Removing leading `/' from member names
Backing up NRDP...
tar: Removing leading `/' from member names
Backing up Nagvis...
tar: Removing leading `/' from member names
Backing up MySQL databases...
mysqldump: Got error: 145: Table './nagiosxi/xi_meta' is marked as crashed and should be repaired when using LOCK TABLES
Error backing up MySQL database 'nagiosxi' - check the password in this script!

Thanks in advance,
Bill

[dwhitfield]

What's the output of ls -l /etc/init.d/ndo2db?

You'll also want to take a look at https://support.nagios.com/kb/article.p ... ategory=44

[ab3pu]

[root@V-TCS-NAGIOSXI ~]# ls -l /etc/init.d/ndo2db
-rwxr-xr-x 1 root root 4476 Oct 4 18:32 /etc/init.d/ndo2db

[rkennedy]

Did running the repair script help? You'll need to do so, then attempt the upgrade once again.

[ab3pu]

Repair worked, but upgrade failed again.

[dwhitfield]

Did you roll back to something that was previously working? If so, can you PM me your Profile? You can download it by going to Admin > System Config > System Profile and click the Download Profile button towards the top. If for whatever reason you *cannot* download the profile, please put the output of View System Info (5.3.4+, Show Profile if older) in the thread (that will at least get us some info).

After you PM the profile, please update this thread. Updating this thread is the only way for it to show back up on our dashboard.

UPDATE: Profile received and shared with techs.

[ab3pu]

system profile attached.

[dwhitfield]

Trying to upgrade my Nagios XI.

I assume you are trying to upgrade to 5.4.0? Could you try upgrading to 5.3.4 first and see if that goes through?

[ab3pu]

I believe I already upgraded to 5.3.4.

I must tell you that this forum support model is beginning to frustrate me. I have two active issues that I don't have resolutions on because we keep going back and forth.

[tmcdonald]

I must tell you that this forum support model is beginning to frustrate me. I have two active issues that I don't have resolutions on because we keep going back and forth.

Have you opened an email ticket with us? If you are a current customer, you can email [email protected] to open an email ticket, and from there we can do a remote session if needed.

You can also give us a call if you have phone support (optional) or you can email [email protected] if you are interested in adding this.