Problems With NRDP Clients - Windows and Mac

[tgriep]

Hmm, maybe the forced upgrade didn't rebuild it but the missing file is now there.
All you should have to do is wait for a remote client to connect and see if it works now.

[TCN-Link]

It appears that, after all of that, the client still doesn't report back to the server.

I removed and reinstalled the client on my Windows system, and it gets as far as downloading most of the scripts, then does nothing. It won't even bring the machine up in Unconfigured Objects.

We're right back at square one.

[tgriep]

Can you post your debug log from the Windows system so we can view it?
It should be in the following folder on the system.

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C:\Program Files\Nagios\NRDS_Win\logs

[TCN-Link]

Here is the log, as requested.


Thank you!

[tgriep]

It looks like the third python script in the config runs but then crashes the NRDS client.

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3/8/17 5:04:02 PM command to be run : python C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_access_data_sources.py
3/8/17 5:04:02 PM command line executing : cmd /c python C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_access_data_sources.py > %temp%\output.txt
3/8/17 5:04:03 PM return results from plugin : UNKNOWN+%2D%26gt%3B+Registry+missing+%2D+%26lt%3BPyHKEY%3A0x000003B4%26gt%3B%5C1406%0D%0A
3/8/17 5:04:03 PM return code from plugin : 3
3/8/17 5:04:03 PM command to be run : python C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_ascii_passwords_os_drives.py
3/8/17 5:04:03 PM command line executing : cmd /c python C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_ascii_passwords_os_drives.py > %temp%\output.txt
3/8/17 5:04:05 PM return results from plugin : UNKNOWN+%2D%26gt%3B+Registry+missing+%2D+%26lt%3BPyHKEY%3A0x000003A4%26gt%3B%5COSPassphraseASCIIOnly%0D%0A
3/8/17 5:04:05 PM return code from plugin : 3
3/8/17 5:04:05 PM command to be run : python C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_automatic_login.py
3/8/17 5:04:05 PM command line executing : cmd /c python C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_automatic_login.py > %temp%\output.txt

Check this script and see is there are any errors in it that could cause the application to crash.

Code: Select all

C:\PROGRA~1\Nagios\NRDS_Win\plugins\tcn_automatic_login.py

Also, can you post the c:\windows\temp\output.txt file from that Windows Host?
There may be more errors that can help in this issue.

[TCN-Link]

The script runs fine on its own. It did not produce any errors when running it by itself.

The output.txt file is 0 KB in size. I opened it and there's nothing inside. The client didn't write to the file at all.

I downloaded and reinstalled the client again. Ran the task manually. No such luck.

[tgriep]

As we discussed earlier, I suggest simplifying the settings to get it to work and then add one python script at a time and see if it fails.
Either that, or try NCPA for the remote agent.

[tmcdonald]

I see that a ticket has been opened, so I'll be locking this thread now and we will continue via email.