Nagios XI Web Interface Login issue

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
hondain
Posts: 32
Joined: Wed Mar 05, 2014 1:37 pm

Nagios XI Web Interface Login issue

Post by hondain »

Hi Team,

I'm not able to log into the web UI. I'm getting "Invalid username or password" message. Any idea ?

Thanks for any help!
================================-
Nagios XI 5.3.2
CENT-OS as vm host
Text mode with proxy
avandemore
Posts: 1597
Joined: Tue Sep 27, 2016 4:57 pm

Re: Nagios XI Web Interface Login issue

Post by avandemore »

Is the version listed in your sig still accurate?

Can you attach /var/log/mysqld.log and /var/log/httpd/*error_log?
Previous Nagios employee
hondain
Posts: 32
Joined: Wed Mar 05, 2014 1:37 pm

Re: Nagios XI Web Interface Login issue

Post by hondain »

Version # Nagios XI 5.3.2
I've attached /var/log/mysqld.log
Thanks.
You do not have the required permissions to view the files attached to this post.
Last edited by hondain on Wed Mar 29, 2017 12:23 pm, edited 1 time in total.
================================-
Nagios XI 5.3.2
CENT-OS as vm host
Text mode with proxy
hondain
Posts: 32
Joined: Wed Mar 05, 2014 1:37 pm

Re: Nagios XI Web Interface Login issue

Post by hondain »

I've attached /var/log/httpd/*error_log
Thanks.
You do not have the required permissions to view the files attached to this post.
================================-
Nagios XI 5.3.2
CENT-OS as vm host
Text mode with proxy
avandemore
Posts: 1597
Joined: Tue Sep 27, 2016 4:57 pm

Re: Nagios XI Web Interface Login issue

Post by avandemore »

You have a lot of entries like this:

Code: Select all

PHP Warning:  ldap_bind(): Unable to bind to server: Can't contact LDAP server in /usr/local/nagiosxi/html/includes/components/ldapauth/ldapauth.inc.php
Is your LDAP/AD server down? Can you login as the user nagiosadmin?
Previous Nagios employee
hondain
Posts: 32
Joined: Wed Mar 05, 2014 1:37 pm

Re: Nagios XI Web Interface Login issue

Post by hondain »

LDAP/AD server is up and running. I can login as user nagiosadmin.

Thanks.
================================-
Nagios XI 5.3.2
CENT-OS as vm host
Text mode with proxy
User avatar
cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Nagios XI Web Interface Login issue

Post by cdienger »

Sounds like things are pretty much wrapped up. Are we okay to close this thread?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
hondain
Posts: 32
Joined: Wed Mar 05, 2014 1:37 pm

Re: Nagios XI Web Interface Login issue

Post by hondain »

No. This issue has not been resolved yet.
================================-
Nagios XI 5.3.2
CENT-OS as vm host
Text mode with proxy
User avatar
cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Nagios XI Web Interface Login issue

Post by cdienger »

Sorry for the confusion!
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Locked