Contact Group Management

[questradeinc]

Hi - I have created a contact group, under Contact Group Management, however, we are not receiving any emails based on our services.

There was an existing email group on the same services, and they are receiving the alerts.

Under contract management > Contact group is active, and email address has been added to the common settings.

What am I missing?

[avandemore]

How is your email setup? If you are using the Sendmail option logs should be in /var/log/maillog. Do the notifications show in the notification report?

[ssax]

Please PM one of us a copy of your profile, you can download it by going to Admin > System Config > System Profile and click the Download Profile button in the top right corner.

Let us know this information as well so we can determine what the issue is:
- The Host and Service Name
- The Contact group that is receiving
- The Contact group name that isn't receiving
- A contact name that should be receiving it that is in the contact group

Thank you